BPO Associate Quality Specialist

BENEFITS:HMO for Employee and 2 DependentsQuarterly performance bonusCareer development opportunitiesLeaves AnnuallyGovernment Mandated BenefitsCOMPANY PROFILE: This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.Position: Associate Quality...

About the job: Associate Quality Specialist (Alabang) | Onsite Responsibilities:Execute the transaction and call monitoring in line with the agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify training needs and work collaboratively.Participate in...

About the job: Quality Assistant Manager (Alabang) | OnsiteWork Setup: Alabang (Onsite)Shift: Shifting SchedulesResponsibilities:Financial assessments and revenue health.Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and...

Position Title: Talent Acquisition Associate (Recruitment Administration)Department:Talent AcquisitionLocation:Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesReports To:Talent Acquisition ManagerPosition SummaryAs aTalent Acquisition Associate, you play a critical role in ensuring a seamless and positive applicant experience while supporting...

Responsibilities:Execute Transaction and call monitoring in line with agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify Training needs and work collaboratively.Participate in calibration sessions to bring about consistency in evaluation.Process...

Work Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...

Work Setup: Alabang, Onsite, Shifting Schedules Responsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification: Deploy...

Work Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...

Work Setup: Alabang, Onsite, Shifting SchedulesResponsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification: Deploy...

Work Setup: Alabang (Onsite)Shift: Shifting SchedulesResponsibilities:Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...