Desktop Support Engineer

2 weeks ago

Ortigas, Philippines Seven Seven Global Services Inc Full time ₱400,000 - ₱800,000 per year

Job Summary:

The Desktop Support Engineer provides technical support and maintenance for computer systems, hardware, and software. This role is responsible for diagnosing and resolving technical issues, assisting users, and ensuring optimal performance of desktop and network systems. The ideal candidate has strong troubleshooting abilities, solid network knowledge, experience with switches, and excellent communication skills to support end users effectively.

Key Responsibilities:

  • Provide technical support to end users for hardware, software, and peripheral issues.
  • Diagnose, troubleshoot, and resolve incidents related to desktops, laptops, printers, and network connectivity.
  • Perform system installations, configurations, upgrades, and maintenance.
  • Manage and support user accounts, permissions, and access rights.
  • Monitor and maintain network connections, including basic configuration and troubleshooting of switches and routers.
  • Collaborate with network and systems teams to escalate and resolve complex issues.
  • Maintain accurate documentation of technical procedures, support requests, and resolutions.
  • Educate end users on proper use of systems, applications, and IT best practices.
  • Ensure compliance with company IT policies, data security, and service standards.

Job Type: Full-time

Work Location: In person

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