Process Associate

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Customer Care

In this role as a Customer Service Representative specializing in automotive services, you will play a critical role in ensuring customer satisfaction and building positive relationships with our clients.

Responsibilities

•    Answering incoming calls and assisting customers with their automotive service inquiries and issues

•    Providing accurate and helpful information about our automotive services

•    Scheduling service appointments and coordinating with customers and service technicians.

•    Resolving customer concerns and complaints with professionalism, patience, and a focus on problem resolution

•    Documenting customer interactions, appointments, and feedback in our CRM system

•    Collaborating with colleagues and Service Advisors to ensure seamless service delivery

•    Meeting or exceeding established performance metrics, including call response time and customer satisfaction

•    Assisting with administrative tasks, such as data entry, appointment confirmations, and follow-up calls

•    Communicating important service or maintenance updates to customers

Qualifications we seek in you
Minimum Qualifications

•    High school diploma or equivalent; automotive or technical background is a plus.

•    Excellent problem-solving and decision-making abilities.

•    Ability to remain calm, empathetic, and patient under pressure.

•    Proficiency in using call center software, CRM systems, and automotive service management tools.

•    Good attention to detail and organizational skills.

•    Flexibility to work in shifts and handle a high call volume.

•    A passion for delivering excellent customer service, especially in the context of automotive services.

•    Knowledge of automotive terminology, service procedures, and industry trends is an advantage.

Preferred Qualifications

•    Proven customer service experience, preferably in the automotive industry.

•    Excellent communication skills, both verbal and written.
Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.