Senior Systems Specialist

As Senior Systems Specialist (Windows), You Will…

• Manage and maintain server environments based on Microsoft technologies
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues working closely with business units and clients
• Provide documentation and technical specifications to IT staff and other departments for planning and implementing new deployments or upgrades of IT infrastructure
• Perform or administer regular backup operations, system patches, and reports; implement appropriate processes for data protection, disaster recovery planning activities and documentation, and failover procedures
• Review for capacity, storage planning, and database performance
• Optimize and improve existing server infrastructure deployments, and take ownership of planning new expansions / project implementations against current utilization and expected growth
• Design and implement solutions as requested by business and stakeholders, including research into various options available
• Participate in information security monitoring, incident management, and investigations as required under direction of the Information Security department
• Participate in after hours on-call support rotation
• Travel when required
• Design and architect solutions to meet real business and user needs
• Focus on planning, designing, and implementing future solutions
• Define and document how to operationalize things that are designed and deployed in a useful and repeatable SOP that makes everyone's lives easier (especially your own)

As Senior Systems Specialist (Windows), You Have…

• Bachelor's degree or higher in Computer Science, Information Technology, or a closely related field, or equivalent technical experience
• 5+ years of experience in managing complex and large IT environments
• Extensive experience of managing Microsoft technologies (Active Directory, IIS and MS SQL)
• Experienced in MS SQL database management, MS MSQL clusters, database performance optimizations and MS SQL version upgrades.
• Working knowledge of virtualization (VMWare),cloud computing (AWS, GCP)
• Knowledge of implementing effective IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Experience with scripting and automation tools would be a plus
• Knowledge of Identify providers such as Okta or Duo
• Knowledge of Google Workspace (formerly GSuite) would be an asset
• Knowledge of Linux administration would be an asset
• A sense of ownership and pride in your performance and its impact on company's success
• Excellent time-management and critical thinking skills
• Strong communication and technical presentation skills, both written and oral
• Detailed oriented work ethic and are organized with technical design & documentation skills
• Ability to learn new technologies on the fly in a dynamic environment
• Ability to prioritize in a fast-paced and rapidly evolving environment, and respond to emergency situations effectively
• Strong personal desire to know how things work, and to help them work simply and consistently
• Pride in knowing (or learning) what elements in system design make for healthy and effective systems that thrive in their purpose and their implementation
• Be a technology specialist and a team player with the ability to multitask