cbs - relationship manager, cdo

6 hours ago

Cagayan de Oro, Northern Mindanao, Philippines Metrobank Full time

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title:  Relationship Manager, Cagayan De Oro

Job Summary

The jobholder is primarily responsible for managing customer relationships and developing new business opportunities. The jobholder is focused on portfolio growth in a competitive environment whilst not compromising the retention of the existing customer base or service level agreements.

Specific Duties & Responsibilities

  • Support strategic plans based on growing revenue, sales, market share productivity across the Merchant Acquiring business.
  • Bring on books strategic Merchant partners with a view of growing Acquiring business and increasing MCC footsteps in the industry.
  • Conduct Merchant visitations, outbound calls and extending customer service activities with a view of establishing rapport with merchants and resolving issues.
  • Build, develop and utilize relationships with key areas within MCC and the Metrobank Group to grow Acquiring business.
  • Monitor performance of the merchant terminal network, daily/weekly/monthly reports.
  • Implement point-of-sales (POS) product upgrades from a device hardware, software and communications perspective.
  • Assist in the design, measure, analyze, implement and monitor strategic projects to ensure that each operational aspect of the project is considered and scheduled for completion within specified timeframes.
  • Identify potential process/service enhancement and escalate as necessary
  • Ensure all concerns, issues and requests of the key contacts are addressed on a timely and accurate manner
  • Coordinate with different business units to provide immediate feedback to key accounts
  • Perform projects/responsibilities/special tasks that may be assigned from time to time (e.g. BROC, BCP, Cost Champ, Corp. Correspondents, Line Trainer, e-Champ
  • Performs site visits within CDO and neighboring provinces

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector / Merchant Acquiring / Merchant Acquiring Sales Department

Location:  Metrobank Card Center, Ayala, Makati City

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