Client Service Delivery Japan Operation Leader(Japanese speaker)
1 week ago
Job Location
MANILA NET PARK OFFICEJob Description
This role is an expert in developing strong partner relationships which create maximum value in line with our priorities. You will be accountable for the day to day operational relationships in a way that our vendor partners in Japan who feel included, energized and enabled to have a clear linkage between daily operation and our vision and strategy. You will have a deep understanding of the needs of our Consumers and Advisors to ensure operational plans increase the value that our partners provide.
Key Responsibilities:
- Manage all day-to-day operations across our vendor partners. This includes service level goals are met, staffing and training is adequate and necessary interventions are managed within SOW.
- Stay in close contact with the category managers to ensure the partners are delivering across all brands/categories. And Capable of leading initiative product knowledge management, including vender team management.
- Manage all compliance needs, including communication and management of current goals, linking back to the CCMO and providing optimization ideas and feedback to continue to efficiently manage our compliance goals. This also includes managing any CAPA/improvement plans in a way that meets current requirements and also strengthens our operations in the long term
- Provide operational overviews to key internal stakeholders including Client and Service Managers in CSD.
- Bring industry best practices back into CSD including insights and learnings from other vendor clients
- Lead as an operations expert including compliance, fulfillment, telephony, training, calibrations, vendor governance, budget tracking, PO/GR to vender, data entry, handling guides for knowledge, and IA oversight.
- This role not the 1st contact of consumer comment, but if requires, take escalation management from vender to communicate consumers
About us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always, Ariel, Gillette, Head & Shoulders, Herbal Essences, Oral-B, Pampers, Pantene, Tampax and more. Our community includes operations in approximately 70 countries worldwide.
Visit to know more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
Job Qualifications
- Education: Bachelor's degree in any field.
- Language Proficiency: Written/reading and oral fluency in Japanese (Native-level Japanese or holder of Japanese Language Proficiency Test N1)
- Experience:
- Previous experience on leading one or more complex work processes or work areas with emphasis on optimization
- Previous experience on delivering operational solutions to consumer/customer issues, managing stakeholders
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Full timeJob Number
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