Client Service Delivery Japan Operation Leader(Japanese speaker)
2 days ago
Job Location
MANILA NET PARK OFFICEJob Description
This role focuses on developing strong partner relationships that create maximum value in alignment with our priorities. You will be responsible for managing day-to-day operational relationships, ensuring that our vendor partners feel included, energized, and empowered, with a clear connection between daily operations and our vision and strategy. You will also have a deep understanding of the needs of our consumers in Japan and our advisors, ensuring that operational plans enhance the value our partners provide.
Key Responsibilities:
- Manage all day-to-day operations with our vendor partners in Japan, ensuring that service level goals are met, staffing and training are adequate, and necessary interventions are managed within the scope of work.
- Maintain close communication with internal category managers to ensure that partners are delivering across all brands and categories. Lead initiatives in product knowledge management, including vendor team management.
- Oversee all compliance needs, which includes managing current goals, linking back to the Consumer Complaints Management Organization, and providing optimization ideas and feedback to efficiently manage compliance goals. This also involves managing improvement plans that meet current requirements while strengthening our operations in the long term.
- Provide operational overviews to key internal stakeholders, including Client and Service Managers in the Client Services Delivery team.
- Bring industry best practices into Client Services Delivery, including insights and learnings from other vendor clients.
- Serve as an operations expert in areas such as compliance, fulfillment, telephony, training, calibrations, vendor governance, budget tracking, purchase orders/goods receipts to vendors, data entry, knowledge handling guides, and IA oversight.
- While this role is not the first point of contact for consumer comments, you may be required to manage escalations from vendors to communicate with consumers when necessary.
About us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always, Ariel, Gillette, Head & Shoulders, Herbal Essences, Oral-B, Pampers, Pantene, Tampax and more. Our community includes operations in approximately 70 countries worldwide.
Visit to know more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
Job Qualifications
- Education: Bachelor's degree in any field.
- Language Proficiency: Written/reading and oral fluency in Japanese (Native-level Japanese or holder of Japanese Language Proficiency Test N1)
- Experience: Previous experience on delivering operational solutions to consumer/customer issues
Job Schedule
Full timeJob Number
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