Workforce Forecasting and Planning Specialist

4 days ago

Davao City, Davao, Philippines Awesome CX Full time

Workforce Management Team Lead (Forecasting & Planning) - Davao
Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a
Workforce Management
Team Lead
for our Awesome CX by Transcom Davao site. This role will focus on forecasting, planning, staffing, scheduling, service levels, and reporting processes, policies, and tools across the entire account. Creates and communicates reports that are as real-time as possible.

Join our Awesome CX by Transcom Family as a Workforce Management Team Lead
Key Responsibilities

  • Tactical Forecasting tasks (monthly forecasts & re-forecasting)
  • Forecasting & Scheduling Playbook (Plan-of-the-Day) - sent daily
  • Shrinkage Forecasts & Reporting
  • Attend weekly and daily staffing review meetings with clients and Ops
  • Provide regular updates to management on account performance and key metrics
  • Approve discretionary activities to address occupancy and utilization
  • Monitor real-time agent work state reports
  • Prepare and maintain accurate records of client interactions, performance management, project milestones, and financial transactions

What We Are Looking For
To be successful in this role you must be...

  • 3-5 years plus in Workforce Management or Data Analytical Role for a contact center
  • Excellent Organizational and Multitasking Abilities
  • Strong analytical abilities, and critical thinker
  • Highly motivated, creative, and a self-starter able to excel with minimal supervision
  • Familiar with Tymeshift or similar WFM tool Management is preferred
  • Proficient in Google Sheets, Looker and MS Applications such as but not limited to (MS Word, PowerPoint and Excel) is preferred

  • Workforce Supervisor

    2 weeks ago

    Davao City, Davao, Philippines BEAWESOME, INC. Full time ₱1,000,000 - ₱1,200,000 per year

    Workforce Supervisor (Forecasting & Planning) - Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Workforce Supervisor for our Awesome CX by Transcom Davaosite. This role will focus on forecasting, planning, staffing, scheduling, service levels, and reporting processes, policies, and tools across the...

  • Workforce Scheduler

    1 week ago

    Davao City, Davao, Philippines TASQ Staffing Solutions Full time ₱1,000,000 - ₱1,500,000 per year

    About the job Workforce Scheduler (Davao) | OnsiteWork Setup: OnsiteShift: Graveyard ScheduleRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES:Service PlanningThe scheduling and service planning specialist is expected to create short-term to long-range forecasts...

  • Call Center Workforce Scheduler

    1 week ago

    Davao City, Davao, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the job Workforce Scheduler (Davao City) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupWe need people who can start immediately or who are on their final few days of rendering their resignation.Work Setup: OnsiteShift: Graveyard ScheduleThe workforce scheduler is expected to understand and may forecast...

  • Workforce and Quality Analyst

    2 weeks ago

    Davao City, Davao, Philippines SPlace Full time ₱60,000 - ₱120,000 per year

    About the RoleWe are seeking a highly analytical, detail-oriented Quality & Workforce Analyst to support the performance and operational efficiency of our B2C Customer Support team. This hybrid role combines the responsibilities of evaluating agent quality with managing workforce planning and staffing readiness. The ideal candidate will bring deep knowledge...

  • Call Center Workforce Scheduler

    2 weeks ago

    Davao City, Davao, Philippines TASQ Staffing Solutions Full time ₱300,000 - ₱600,000 per year

    About the job Workforce Scheduler (Davao City) | OnsiteWork Setup: Onsite Shift: Graveyard ScheduleRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP.RESPONSIBILITIES:Service PlanningThe scheduling and service planning specialist is expected to create short-term to long-range...

  • Workforce Supervisor

    1 week ago

    Davao City, Davao, Philippines VXI Global Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryWe are seeking a dynamic Workforce Supervisor to oversee and optimize the workforce management processes deployed on ‌critical 24/7 processes. The Workforce Supervisor will be responsible for Capacity Planning, Scheduling, Reporting, Real-Time Monitoring, and adhoc activities to ensure that the team is aligned to meet organizational goals...

  • Production Planning

    6 days ago

    Davao City, Davao, Philippines The HR Practitioner Full time

    Responsibilities:Production Planning· Develop and adjust production schedules based on demand forecasts and machine availability.· Coordinate with Sales, Engineering, and Production to align production targets and capacity.· Monitor manufacturing output and manage work-in-progress to avoid delays.· Report daily and weekly production performance...

  • Finance Business Partner Specialist

    2 weeks ago

    Davao City, Davao, Philippines Hedcor, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Finance Business Partner Specialist is responsible for the preparation of Financial Reports (Variance Report, Budget, Rolling Forecast and Latest Thinking Forecast). Such Financial Reports will be used in support for the company's operating performance analysis and strategic decision-making. Also responsible for coordinating the activities of financial...

  • Billing Specialist

    1 week ago

    Davao City, Davao, Philippines TalentSync Training and Development Full time

    We arehiring a talented Billing Specialist to join our team in Davao City, Davao del Sur. This is a full-time position that will play a crucial role in ensuring the accurate and timely billing of our clients. As a Billing Specialist, you will be responsible for processing invoices, managing accounts receivable, and providing excellent customer service to our...

  • Accounting Specialist

    2 weeks ago

    Davao City, Davao, Philippines SimplyBooks Cogent Global Services Full time ₱24,000 - ₱60,000 per year

    Position Overview:As an Accounting Specialist, you will play a key role in ensuring accurate financial reporting and efficient month-end processes. You will be responsible for full-cycle accounting, variance analysis, revenue adjustments, and more. This position requires a high level of analytical skills, attention to detail, and a passion for client...