Billing Officer

6 days ago

Pasig, National Capital Region, Philippines Orchid Cybertech Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Task and Responsibilities:

✓ Generate monthly invoices to RSPs and coordinate with bookkeeper and Finance team. ✓ Manage account receivables and account payables.

✓ Receive, sort, and track incoming payments. Issue receipts for payments received.

✓ Address our clients' billing questions and issues. Prepare reports and review billing activity for accuracy.

✓ Customer oriented and have passion in helping resolve customer problems.

✓ Carefully create, process, analyse, and interpret reports with high level of data accuracy and attention to detail.

✓ Proficient in generating and presenting reports in excel and PowerBI.

✓ Ability to forward plan to set up realistic targets and schedules to meet deadlines.

✓ Generate and maintain RSP performance reports – sales report, active subscribers count according to speed, technology, state etc.

✓ Manage Vision Network footprint across all technologies and sends monthly report to RSPs – FTTH, FTTB, FTTN and HFC.

✓ Process and records daily Direct Debit batch for all certified RSPs within IASL billing system.

✓ Generate miscellaneous charges across all technologies – fault rectification fee, incorrect callout fee, missed appointment fee.

✓ Escalate any billing related issues to IT/Developer and coordinate with relevant teams.

✓ Provide 1st level contact for billing/finance related queries such as, but not limited to, billing disputes and enquiries, plans and promotion discounts, and the likes.

✓ Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

✓ Understanding of Telecommunication industry regulations.

Knowledge and Qualification:

✓ Candidate must have bachelor's degree in accountancy or business management or related courses.

✓ At least 2-year Billing and Customer Service experience with TPG Telecom.

✓ Good understanding of IAS and Novus billing systems.

✓ Excellent verbal and written communication skills.

✓ Advanced proficiency in Microsoft Excel and office suite.

✓ Experience with data visualization tool such as Power BI is an advantage.

✓ Leadership experience is an advantage.

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