Collections Senior Associate

2 days ago

Manila, National Capital Region, Philippines Capgemini Full time $40,000 - $60,000 per year
Job Description

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach. Mentioned below are key duties:

  • Contact customers via phone, email, or letters to collect outstanding debts.
  • Negotiate repayment plans and settlements in accordance with company policies.
  • Maintain accurate records of all communications and payment arrangements.
  • Follow up on broken promises to pay and escalate unresolved cases.
  • Maintain compliance with debt collection laws and company procedures.
  • Meet or exceed daily and monthly collection targets.
Qualifications and Skills
  • at least 3 years of experience in Collections in a Shared Service or BPO industry
  • must be a College graduate
  • Good communication with and customer centricity
  • Effective negotiation skills to drive collections
  • Effective negotiation skills to drive collections
  • Amenable to reporting onsite in McKinley West, Taguig
  • Open to work following Australian shift

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