Financial Billing Analyst

2 days ago

San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱65,000 - ₱80,000 per year


Job Description:

Remote Employee BPO has an outstanding opportunity for you

Role: Financial Billing Analyst

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time

Work Setup: WFO (Office-based)

Job Duties and Responsibilities:
  • Responsible for processing billing inquiry requests from internal and external customers.
  • Answer incoming calls and respond to customer's email resolving the issue or managing specific tasks within the quote-to-cash business process.
  • Requests are logged in the CRM system, escalating or resolving critical issues to the appropriate team.
  • Maintain customer addresses, names and contact records in the customer data bases.
  • Manage individually assigned work queue in CRM system.
  • Process returned mail and emails contacting the customer for updated information.

Approximate volume:

- Busy days: 20-30 tickets

- Regular days: 10-15 tickets

Job Qualifications:

  • 3-5 years of experience as a Billing Analyst or in billing and credit processing
  • Experience handling customer tickets, contract research, and creating credits and invoices
  • Knowledge of Salesforce and ServiceNow (preferred)
  • Strong analytical and contract research skills
  • Experience in credit creation
  • Excellent customer service and communication skills (written and verbal)
  • Detail-oriented and able to work independently or as part of a team
  • Proficient in MS Office and other computer systems
  • At least 1 year of proven applicable experience
  • High school diploma or associate degree in a related field preferred


Required Skills:

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