Area Manager
5 days ago
Reports to: Assistant Vice President for Operations
Role Purpose
Manage and oversee the operations of multiple locations within a specific area, ensuring they meet company objectives and maintain standards
Key Accountabilities
Business Strategy
- Monitor sales performance of the branches by clearly and concisely communicating the business and store objectives to Store Supervisors.
- Identify underperforming stores and develop a business plan to address and manage issues effectively.
Stock Management
- Achieve stock control targets in line with company guidelines to prevent financial loss.
- Communicate with the Merchandising team regarding the stocks in the area to maximize stock potential.
- Oversee an adequate merchandise supplies and stocks inventories.
Customer Engagement/Satisfaction
- Implement safety and security control measures which include safety of employees; safety of customers/visitors/etc.; security against merchandise loss/damage/pilferage.
- Ascertain customer satisfaction and continued patronage through efficient performance of customer service function.
Store Operations
- Oversee overall store operations of multiple branches and ensure that all stores adhere to compliance requirements in operations, company policies and procedures.
- Ensure consistent attainment of sales quotas/targets.
People Management
- Evaluate staff's performance and ensure that company standards are maintained.
- Facilitate and cascade communication across the store organisation.
- Manage, train, and develop the team to drive business performance.
Qualifications
- Graduate of any 4-year course
- Minimum of 5+ years of managerial experience in Sales or Store Operations
- Experienced in handling multiple stores
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