Implementation Specialist

6 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time

The Product Operations Specialist is responsible for driving operational excellence across product launches, documentation, and internal enablement. This role coordinates the product launch readiness process, ensuring GTM teams are aligned and supported with accurate release notes, calendars, and training materials. In addition, the Product Operations Specialist owns and maintains product knowledge repositories, standardizes documentation processes, and ensures information is easily accessible and up to date. Acting as a central communication bridge between Product, Marketing, Sales, Customer Success, and Enablement, this individual translates product updates into clear, actionable insights for both internal and external stakeholders. By combining strong organizational skills, attention to detail, and cross-functional collaboration, the Product Operations Specialist helps ensure that SOCi's product teams and customer-facing teams are set up for success.

The main responsibilities of a PRODUCT OPERATIONS SPECIALIST include:

Launch & Release Management
  • Assists product launch readiness process, coordinating cross-functional stakeholders to ensure timely, organized, and successful releases. (Booking Meetings, Followups from meetings)
  • Manage and maintain GTM calendars, ensuring visibility and alignment across Product, Marketing, Sales, and Customer Success.
  • Draft, maintain, and distribute release notes per product area, ensuring accuracy and clarity for both internal and external audiences.
Process & Documentation Ownership
  • Act as the central owner of product documentation repositories (e.g., SKBs), ensuring Product Managers and stakeholders have access to up-to-date, structured, and searchable information.
  • Partner with Product to standardize documentation processes and improve the consistency, accuracy, and usability of internal product resources.
  • Maintain knowledge workflows in Guru, answering internal questions and ensuring knowledge gaps are quickly addressed.
Internal & External Communication Support
  • Translate product updates into actionable materials for internal stakeholders, ensuring GTM teams know how to position, support, and use new capabilities.
  • Support the creation and coordination of internal training/documentation, ensuring that enablement resources stay aligned with product developments.
  • Collaborate with Enablement and Customer Success to produce customer-facing articles and training resources when needed, ensuring external communication mirrors internal knowledge.
  • Be willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

To apply, you must be an expert on the following requirements:

  • 2–4 years of experience in product operations, project management, or related functions (program management, documentation management, or knowledge operations).
  • Strong organizational and project management skills, with proven ability to manage multiple workstreams simultaneously.
  • Exceptional attention to detail and ability to create clear, structured documentation.
  • Strong communication and cross-functional collaboration skills, particularly with Product, GTM, and Enablement teams.
  • Familiarity with documentation and knowledge management tools (e.g., Guru, Confluence, Notion, or similar).

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