customer service/technical support/retention/renewals-pioneer team

5 hours ago

Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱150,000 - ₱250,000 per year

Great Passion. Great vision. Great People. Be an iOPEXian today

We are looking for awesome professionals who wants to join our # team

No experience required:

  • Customer Service Healthcare (Local Tagalog - Voice Account)
  • Customer Service Healthcare (Local Tagalog - Non-voice Account)
  • Customer Service Financial (Local Tagalog/Bisaya- Non-voice/Voice Account)
  • Customer Service Associate (US Voice Account)

With at least 6 months - 1 year of BPO experience:

Technical Support:

  • Technical Support Specialist

  • Technical Support System Specialist

Customer Service:

  • Customer Service Specialist II (US Voice Account) - HYBRID SET UP
  • Customer Service Healthcare Specialist (US Voice Account)
  • Customer Service Specialist (US Voice Account)
  • Customer Service | Document Specialist (US 100% Non-Voice Account)

Sales:

  • Retention Specialist (US Voice Account-with 50k performance bonus)
  • Renewals Specialist (US Voice Account-with 50k performance bonus)

Responsibilities:

  • Provide exceptional customer service support through various non-voice channels, such as email, chat, and web forms
  • Respond to customer inquiries, complaints, and requests in a timely and efficient manner
  • Assist customers with a wide range of healthcare-related tasks, including benefit verification, claims processing, and account management
  • Maintain detailed records and documentation to support the customer service process

Qualifications:

  • Senior High School or High school old curriculum graduates with good communications are welcome to apply
  • Should be willing to work onsite on a pre-dominantly night to shifting schedule in BGC, Taguig

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Night/Shifting
  • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

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