Retention and Renewals Team Leader

1 hour ago

Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

Embrace the innovation with iOPEX Technologies. Join our awesome # team

We are hiring for awesome professionals for our # team.

Job Overview:

A Suspension & Curation Lead plays a critical role in driving customer retention, revenue recovery, and reactivation by managing and curating suspended or at-risk accounts. This role combines data-driven outreach strategies, customer engagement, and cross-functional collaboration to win back churned or paused clients and optimize account health.

Responsibilities:

Account Suspension Management:

  • Oversee and manage all suspended, inactive, or churn-risk customer accounts
  • Investigate root causes for suspension (payment issues, service dissatisfaction, lack of engagement, etc.)
  • Build playbooks and workflows for handling suspended accounts across multiple tiers

Customer Curation & Retention:

  • Develop personalized curation strategies to re-engage inactive or at-risk customers
  • Leverage data insights (usage trends, engagement scores, NPS, etc.) to tailor communication
  • Collaborate with Sales & Success teams to design retention and renewal offers

Sales & Renewals Collaboration:

  • Partner with Account Managers and Renewals Specialists to convert suspended accounts into active customers
  • Track renewals cycles and proactively intervene before contract expiry or renewal drop-off
  • Provide inputs on pricing strategies, discounts, or value-added services to drive reactivation

Cross-Functional Coordination:

  • Work closely with billing, legal, product, and customer support to resolve account holds or policy issues
  • Act as voice of the customer to internal teams to drive service or product enhancements

Qualifications:

  • Preferably with at least 1-2 years of Team Lead experience in Reports or Business Analyst
  • Strong hands-on experience with SQL, BI Tolls like Tableau, Power BI, Looker, or Mode
  • Familiarity with tools such as Excel, Power BI, Powerpoint or Google Analytics.
  • Proficiency in CRM Tools (e.g. Salesforce, HubSpot), spreadsheets, and analytics platforms
  • Should be willing to work onsite on a shifting schedule in BGC, Taguig

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting
  • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to | Yan & Krizia)
  • Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

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