Client Service Delivery Analyst

2 days ago

Taguig, National Capital Region, Philippines Nasdaq Full time $40,000 - $60,000 per year
Why Nasdaq

What We Offer

What You Will Do

Client Service Delivery Analyst
  • Assists in the writing of detailed functional specifications.
  • Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues.
  • Under general supervision, assists in the design of solutions for clients, ensuring that SLA's and KPI's are met.
  • Support IR Insight product by ensuring that the contact mapping within the event transcript remains up to date
  • Link contacts' profiles and identifying ESG contacts in the database
  • Ensure tagging of ESG Mutual Funds is regularly maintained in IR Insight
  • Participate in building and maintaining databases for IR Insight mapping projects
  • Support the Product Development team of IR Insight for future projects and adhoc requests
What We Expect
  • Bachelor's degree in Finance, Business Administration, or Economics;
  • At least 1 year of relevant experience (fresh graduates with relevant internships are also welcome to apply)
  • Proficiency in MS Office Tools - Excel, Word, and Outlook, Visual Basic for Applications (VBA) and Adobe Pro.
  • Above average to excellent English communication skills, both in oral and written forms;
  • Amenability to work APAC shift (9am-6pm) throughout the work week and at least twice a week in the Nasdaq office at BGC, Taguig.
Does It Sound Like You?

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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