Technical Support Specialist

2 days ago

Ortigas, Philippines Talentium Inc. Full time ₱700,000 - ₱1,050,000 per year

Talentium Inc. is hiring a Full time Technical Support Specialist role in Ortigas Center, NCR. Apply now to be part of our team.

Job summary:
  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Expected salary: ₱70,000 - ₱105,000 per month

- Contractual (min. of 6 months, renewable)

- Hybrid setup

Contractor Title: Associate Technical Support for Storage/Business Continuity

The Associate Technical Support is responsible for ensuring the integrity and accessibility of data by providing a robust and efficient enterprise backup, storage, and recovery service.

Key Responsibilities

  1. Manage daily operations related to backup and storage systems.

  1. Oversee and maintain backup servers, tape libraries, disk repositories, storage arrays, and SAN switches, ensuring efficient backups, data replication and recovery.

  1. Offer intermediate-level support for the organization's enterprise backup and storage systems.

  1. Coordinate backup and storage support activities with other IT support levels within the department.

  1. Promptly escalate significant enterprise backup and storage issues to relevant team members.

  1. Engage with external vendors for hardware and application support when required.

  1. Implement Enterprise Backup and Storage software updates, patches, and ensure connectivity for backup and storage clients.

  2. Manage SAN and NAS connectivity, Lun and capacity provisioning, host presentation, snapshot, cloning and data replication.

  3. Create and update documentation for backup and storage procedures, including inventory management.

  4. Conduct capacity planning and performance assessments for the backup and storage infrastructure.

  1. Undertake other tasks as directed by supervisors.

Qualifications and Skills


• Proven experience within a large-scale data center environment, with UNIX/Linux, Windows, virtualized, and cloud platforms.


• A minimum of 3-5 years' proficiency and actual experience in backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native,

Windows native, or UNIX/Linux backup/archive tools, database and application backups,

LAN-free solutions, disk-based, cloud blob-based and SaaS backups


• Hands-on experience with tape libraries and disk hardware from IBM, Quantum, HP, etc.


• System administration experience, with knowledge of storage arrays and backup management solutions for operating systems like Microsoft Windows 2016/2019, VMware, UNIX/Linux.


• Understanding and actual experience with storage array administration, SAN, and NAS technologies, including Dell EMC and HP SAN/NAS products and technologies such as snapshot, clones and data replication.


• Knowledge of ITIL frameworks and experience in a regulated enterprise setting.


• Competence in scripting, automation, and monitoring tools for backup and storage such as DataDog, Ansible, Python.


• Demonstrated ability to take ownership, work collaboratively, proactively and meet objective.


• Availability to work extended hours, nights and weekends, as needed.

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