IT Helpdesk Support Staff

2 weeks ago

Pasig, National Capital Region, Philippines COL Investment Management, Inc. Full time ₱400,000 - ₱600,000 per year

About the Company

COL Financial is the Philippines' leading online stockbroker, offering access to both stocks and the country's top funds at COL has reached hundreds of thousands of people in its commitment to help Filipinos build wealth and achieve financial independence through investing.

Responsibilities

  • Carry out daily IT operations, including system startup (Start of Day) and shutdown (End of Day), while following and updating documented procedures
  • Provide technical support for hardware, software, applications, emails, and office equipment (e.g., desktops, laptops, Wi-Fi, printers, and mobile devices) across different areas such as conference rooms, meeting rooms, and department offices
  • Monitor and manage data center operations, including checking company assets, equipment, server room temperature, power supplies, and air conditioning units
  • Report and escalate incidents to the COL IT Infrastructure and Operations Teams
  • Document and report system or application issues found during monitoring
  • Prepare and submit daily and monthly reports as required
  • Perform other related tasks as assigned

Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or any related course
  • 2–3 years of relevant work experience preferred (fresh graduates are also welcome to apply)Willing to work on shifting schedules, including weekends, holidays, and night shifts if needed
  • Knowledge of computer network equipment (e.g., firewalls, routers, Cisco-managed switches, load balancers, hubs, and switches) is a plus
  • Familiarity with Linux operating systems and any programming language is an advantage
  • Knowledge of software licensing and inventory management, especially for Microsoft products
  • Customer-service oriented, adaptable, and able to handle other related tasks when required
  • Willing to work onsite at Ortigas, Pasig City

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Life insurance

Education:

  • Bachelor's (Required)

Experience:

  • Technical support: 2 years (Required)

Work Location: In person

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