Virtual Concierge
2 days ago
Responsibilities
- Provide essential support to internal teams for service delivery
- Lead and coach a team of Executive Assistants effectively
- Foster a culture of service excellence and continuous improvement
- Collaborate with stakeholders to enhance operational efficiency
- Identify and implement leading practices in service delivery
- Manage team performance to secure exceptional outcomes
- Uphold professional standards in every interaction
- Analyze operational processes to identify areas for enhancement
What You Must Have
- Bachelor's Degree/ College Graduate
- At least 7 years of experience in a managerial role from an offshoring, shared services, or related industry
- Must have Executive assistance/ Virtual assistance experience
- Oral and written proficiency in English required
- Provided support to international clients
- Strong Customer Service orientation, and extensive experience in performance management and strategy development
- Proven experience as an executive assistant or other relevant administrative support experience
- Excellent verbal and written communication skills to deal with senior stakeholders and clients
- Strong ability to work in a multi-cultural environment
- Must possess a strong working knowledge in Microsoft, Outlook Email, Outlook Calendar, and Teams
- Handled a team of at least 15 FTEs is an advantage
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