
Collections Specialist
1 week ago
Application Reminder: Please apply only if you meet and accept the following requirements:
- At least 2 years of experience as a Customer Service Representative (handling phone calls, emails, and ticket requests), specifically supporting medical/healthcare collections accounts—responsible for identifying claims and denials, and coordinating with providers to collect outstanding funds.
- Willing to work in an on-site setup in St. Francis Square, Ortigas, Pasig City.
- Comfortable with night shift aligned with US Time (9:00 PM – 6:00 AM Manila Time)
- Accepts a fixed salary range of Php 28,000 to Php 33,000, depending on experience (this range is non-negotiable).
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Core Responsibilities:
- Respond timely and professionally to customer inquiries via phone and email
- Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
- Follow up with customers to confirm complete resolution of open issues
- Clearly explain products, services, policies, and procedures to customers
- Accurately document all customer interactions and feedback in the CRM system (HubSpot)
- Escalate complex issues to the appropriate internal teams
- Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
- Monitor recurring customer concerns and provide actionable insights for service or process improvements
- Maintain up-to-date knowledge of products, services, and industry best practices
Experience and Skills:
- Minimum 2 years of experience in customer-facing or customer support roles
- Experience with HubSpot or similar CRM/ticketing systems preferred
- Excellent verbal and written communication skills
- Knowledge of the medical industry and familiarity with medical terminology
- Strong problem-solving and organizational skills
- Proven ability to manage time effectively and meet deadlines
- Comfortable working independently while also being a collaborative team player
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