Customer Service Associate

5 hours ago


Kawit, Calabarzon, Philippines CXI Services Inc Full time ₱150,000 - ₱250,000 per year
Qualifications:
  • At least a High School Graduate
  • Strong proficiency in English communication, both written and verbal
  • Experience as a Customer Service Associate is an advantage
  • Familiarity with relevant tools or software is preferred
Key Responsibilities:

Customer Support

  • Respond to customer inquiries through phone, email, chat, and other communication channels
  • Provide clear and accurate information about company products, services, and policies

Problem Resolution

  • Address customer complaints and concerns with professionalism, aiming for timely and effective resolution
  • Assist customers in troubleshooting issues related to products, services, or orders

Data Entry & Documentation

  • Maintain accurate and up-to-date records of customer interactions, transactions, complaints, and resolutions within the system
  • Update customer account information to ensure accuracy and completeness in the database

Policy and Compliance

  • Ensure all customer interactions adhere to company policies, guidelines, and service standards
  • Stay updated on industry regulations and apply them appropriately during customer engagements


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