Technical Support Representative

16 hours ago

Cebu City, Central Visayas, Philippines Datamatics Full time
Overview

Datamatics is a leading Digital Technologies, Operations, and Experiences company that assists global enterprises in enhancing their productivity and customer experience with an AI-first approach. We are dedicated to creating a future where intelligent systems redefine industry standards, enabling enterprises to achieve new levels of efficiency, agility, and customer satisfaction. With a strong commitment to innovation, Datamatics helps businesses maintain a sustainable competitive edge.

Role Description
  • First point of contact for all users calling for Helpdesk Support hotline.
  • Deals with hardware and application support queries and issues reported to the support desk.
  • Take ownership and responsibility of issues from start through to a successful resolution.
  • Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
  • Receives and logs queries using applications such as Zendesk, Live Person and other Helpdesk related applications.
  • Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
  • Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
Qualifications
  • Can Start Asap
  • Can speak English fluently
  • With Helpdesk or TSR experience preferred
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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