Branch Head

• Manage the branch operations ensuring the store and restaurant runs smoothly and efficiently
• Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies.
• Welcome customers, provide assistance, and respond to their concerns.
• Socialize with customers to develop and keep a cordial relationship that insures long term loyalty.
• Answer guests' phone and online inquiries.
• Ensure customer transactions are processed promptly and accurately.
• Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
• Ensure daily collection deposits are done on time.
• Identify and communicate any accounting related issues to management promptly.
• Ensure that products are properly displayed, stocked, and labeled.
• Responsible for developing and implementing the visual strategy for displaying products.
• Identify trends and monitoring supply and demand.
• Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Perform suggestive selling.
• Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market).
• Interpret sales reports and providing guidance on how to improve figures and customers engagement.
• Communicate with customers and address any problem they may have.
• Serve as the primary point of contact for customer service.
• Keep customers happy by delivering excellent service.
• Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.
• Organize staff work schedule for approval of the Head of Internal Operations.
• Responsible in ordering store and restaurant's inventory and supplies while staying within the budget.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the branch good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Maintain safety and food quality standards.
• In-charge in cleaning the entire branch.
• Responsible in monitoring temperature of the chillers, freezers, and the air-condition to maintain the wines in proper condition.
• Develop maintenance schedules and report items for repair and maintenance.
• Ensure all staff perform their functions effectively.
• Ensures everyone in the team are in proper uniform and pleasing personality at all times while on duty.
• Train staff to follow operations procedures.
• Train new and current employees on proper customer service practices.
• Appraise staff performance and provide feedback to improve productivity.
• Replenishing and monitoring store petty cash fund.
• Always be present at the most busy/important time of the business activities.
• Report daily sales to management and to Finance Dept.
• Submit required daily reports to Finance Dept.
• Submit duly approved pull-out forms and transfer forms.
• Attend management meetings regularly.
• Send monthly summary report of management meals.
• Send monthly summary report of management meals.
• Forward all accounting documents within the stipulated deadlines.
• Send weekly purchase orders and projections to Purchasing Dept.
• Conduct and report inventory count to Purchasing Dept.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Employee discount
• Flextime
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person