Competitive Pay

2 days ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱80,000 - ₱120,000 per year

Be the Technical Support Expert at Sutherland

As a Tech Sales Representative for our Web Hosting & Cloud Services account in Shaw, you'll be addressing billing issues, managing subscriptions, and answering inquiries about our products and services to ensure customers receive top-notch support for their web hosting needs.

If you're passionate about technology and dedicated to helping customers succeed online, join our team at Sutherland today

How You'll Make an Impact:

  • Resolve customer issues and upsell
  • Identify and relate to various customer needs and scenarios
  • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
  • Remain updated in client and industry-led processes, technology applications, utilities, and products
  • Utilize various client-based tools and applications for customer management and servicing
  • Transfer customers to appropriate departments when required
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a team-based environment
  • Achieve and maintain required metrics and goals

Key strengths for this role:

  • Familiarity with hosting platforms such as Linux or Windows
  • Familiarity with website scripting languages as PHP, databases such as MySQL, network protocols like SSH, FTP and SFTP, SMTP protocols – POP/IMAP/Active Exchange differences
  • Knowledge in DHCP, DNS, TCP/I[, internal server error and resolution
  • Experience with BPO Tech, Sales, and web hosting for at least six months is required. If no Web-hosting background, knowledge in handling any tech voice accounts
  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English verbal and written communication skills
  • Excellent computer skills (Internet and website technologies)
  • Willing to work in night shift or shifting schedule/ Holidays/Weekends
  • Good customer service and problem-solving skills
  • Willing to work on-site

The good stuff coming your way:

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

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