Wealth Management

JOB DESCRIPTION

Join J.P. Morgan, a leading global financial services firm with over 200 years of history. Be at the forefront of quality management within our Asset & Wealth Management – Corporate Centers, Philippines. With client assets of $2.4 trillion, we are a global leader in investment and wealth management. Make your mark by driving continuous improvement and fostering a culture of excellence.

Job Summary:

As the Credit Middle Office, Vice President - Quality Manager, you will lead and manage the quality functions under the Quality Control Center in Asset & Wealth Management – Corporate Centers, Philippines. This pivotal role ensures that AWM Ops maintains the highest standards of quality and excellence across all operations. Your strong background in quality management, exceptional leadership skills, and ability to drive continuous improvement will be key to your success.

Job Responsibilities:

• Lead and manage quality systems, policies, and processes organization-wide.
• Ensure compliance with applicable quality standards, regulations, and certifications.
• Identify opportunities for process optimization and lead quality enhancement initiatives.
• Oversee quality control activities to ensure products, services, and processes meet or exceed customer expectations.
• Establish mechanisms to monitor, measure, and report on quality performance.
• Foster a culture of continuous improvement and innovation.
• Build and mentor a high-performing quality team, promoting teamwork and collaboration.
• Engage with cross-functional teams to integrate quality objectives into organizational activities.
• Identify and mitigate quality-related risks, implementing preventive and corrective actions.

Required Qualifications, Capabilities, and Skills:

• Bachelor's Degree in Business, Human Resources Management, or equivalent HR experience preferred.
• At least ten years of experience in leadership roles with progressively increasing responsibilities.
• Extensive experience in leading quality initiatives within a Center of Excellence or similar structure.
• Demonstrated experience in driving process improvements and implementing best practices.
• Excellent leadership and people management skills, with the ability to inspire and motivate teams.
• Exceptional communication and presentation skills for effective stakeholder interaction.
• Experience in the financial services industry within a shared services environment.

Preferred Qualifications, Capabilities, and Skills:

• Knowledge in lending and quality management.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Experience with visualization design tools like Tableau and hands-on skills in Alteryx Designer and Alteryx Server.
• Knowledge and understanding of HR systems like PeopleSoft.
• Familiarity with programming languages such as SQL and HTML.

If you are a dynamic and results-oriented professional with a passion for quality and continuous improvement, we invite you to join AWM as the Vice President for Quality in our Center of Excellence.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.