Global ORRO

Global Operational Risk & Resilience Oversight is an independent risk function that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. The Operational Risk Oversight department is responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks. 

Reporting to the AVP Operational Resilience Oversight, this role will support the governance and monitoring of the implementation for Operational Resilience Program, provide global oversight a challenge over the development, implementation and ongoing monitoring of Resilience methodology and tools including training and communications.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Job Posting Description

This Manager of Resilience Oversight position reports directly to the AVP Operational Resilience Oversight. This position is part of the second line of defense independent oversight function and will partner with the first line of defense businesses to ensure that business continuity management framework and controls are integrated with and serve to strengthen its operational resilience approach, and all the standard and regulatory requirements are addressed.

The position requires strong understanding of OSFI E-21 Operational Risk & Resilience Management guideline. The position requires an understanding of resilience risk, connections with business continuity, disaster recovery and third party risk management, incident and crisis management, and other operational risk categories, risks and controls, and solid communication and influencing skills. This position will operate across multiple segment risk teams and their businesses, functions, and geographies, to promote and enhance awareness of risks and controls. 

Key responsibilities

• Support the development, coordination, implementation and continuous governance and monitoring of the Operational Resilience methodology.

• Support other risk domains that are part of Resilience Risk – including Business Continuity, Third Party, Incident and Crisis, and understanding of Disaster Recovery risk.

• Collaborate with Segment ORM, IRM, Compliance, Legal, Ops and Tech 1B colleagues. Lead/Host an engaging session to gather feedback, comments and challenges, as well as providing a comprehensive and effective tracking mechanism to manage change.

• Provide oversight for resilience risk metrics provided by L1, identify potential breaches and recommend actions.

• Develop training materials, and facilitate training as necessary. Track training attendance and follow up on non-attendance.

• Promote a strong risk culture and oversee relevant risk culture assessment processes.

Knowledge/Skills/Competencies/Education:

• Broad knowledge of financial services/insurance business and related products

• In-depth subject matter expertise in OSFI E-21 section 3. Well-understood connection with Business Continuity, Crisis Management, Incident Management, Disaster Recovery and Third Party Risk Management.

• Minimum 3-5 years of experience in operational risk management plus strong knowledge of operational processes, risks and controls.

• High proficiency in MS Office Products and data analytics tools such as PowerBI is a PLUS.

• Solid written and oral communication skills

• Strong influencing skills with the ability to build effective relationships, both within and across divisions

• Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically.

• Self-starter with the ability to work with little guidance  

• University undergraduate degree with a relevant professional designation preferred

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement