Technical Writer

21 hours ago

Manila, National Capital Region, Philippines Nezda Global Full time $90,000 - $120,000 per year

About the Role

As a Senior Technical Writer, you'll be the go-to expert for developing and maintaining technical content, online help, and instructional materials. You'll also oversee audits, manage a central knowledge database, and ensure all content meets quality assurance standards.

Key Responsibilities

  • Analyze project documentation (requirements, specs) to define content scope.
  • Create and maintain a
    central knowledge base
    including updates, translations, announcements, and known issues.
  • Develop training materials for various product verticals.
  • Respond to feedback and update content accordingly.
  • Audit existing materials to keep them accurate and up to date.
  • Write, edit, and proofread technical and instructional content.
  • Apply basic HTML in online help authoring.
  • Document ticketing workflows for request management.
  • Mentor team members and support content quality standards.

Must-Have Qualifications

  • Bachelor's degree in Instructional Design, Education, Educational Technology, or related field
    OR
    at least 2 years of college (no back subjects).
  • 8+ years
    in technical writing and editing online help or agent-facing content.
  • 3+ years
    in training, sales, or vendor-facing roles.
  • Experience with content management systems, requirements analysis, editing, and proofreading.
  • Basic knowledge of HTML.
  • Strong analytical skills and familiarity with quality assurance guidelines.
  • Willingness to work onsite in BGC, Taguig on night shift.

Good-to-Have

  • Certification in Technical Writing or Software Documentation.
  • Experience mentoring writers or managing content teams.

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