Contact Center Delivery Manager

We are seeking a dedicated and people-focusedSupervisorto lead a team within the United States HR Operations Tier I Contact Center, part of our Global HR Shared Services function. This role will be responsible for supervising the day-to-day service delivery of Tier I HR support operations, ensuring timely resolution of employee inquiries and delivering a...

Job OverviewWe are seeking a dedicated and results-driven professional to lead a team within our HR Operations Tier I Contact Center. This role will be responsible for overseeing the day-to-day service delivery of Tier I HR support operations, ensuring timely resolution of employee inquiries and delivering a positive employee experience.Key...

About the CompanyWe are a global healthcare operations provider delivering high-quality customer service solutions. Our contact center supports healthcare clients with empathy, accuracy, and professionalism.Role OverviewWe are looking for a Team Leader to manage a team of Healthcare Customer Service Representatives in a dynamic contact center environment....

ESSENTIAL DUTIES AND RESPONSIBILITIES:Manages the onboarding process of new employees into the company and/or department, by facilitating a robust new hire training program, ensuring a smooth and efficient transition into the contact centers operations. New hire training programs may be up to 15 weeks at a time. Research, and recommends facilitation...

Job Title: Outbound Campaign ManagerAs an expert in contact center operations, you will be responsible for designing, launching, and managing outbound dialer campaigns to meet business objectives.Key Responsibilities:Campaign Design and Management: Design and configure outbound dialer campaigns to align with business goals and client requirements.Real-Time...

We are seeking a skilled Contact Center AI Adoption Engineer to join our team. This role involves working closely with contact center operations teams to deploy and customize AI copilots for various use cases within contact center environments.In this position, you will be responsible for creating technical requirements, mapping customer needs, and...

We are seeking an experienced Senior Contact Center Platform Engineer to join our team. This role is critical to the success of our client's business operations, as contact center platforms are at the core of customer engagement. The Senior Engineer will focus on system engineering, automation, and serve as the highest point of technical escalation across...

We are looking for a skilled AI Copilot Engineer to design and develop AI-driven solutions for contact centers. As a key member of our team, you will be responsible for translating operational needs into scalable AI copilot solutions.ResponsibilitiesPartner with operations teams to understand customer requirements and translate them into clear technical...

TheHR Contact Centerserves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.Responsibilities:Processes basic to complex HR and benefits transactions and supports the auditing of informationDocument calls and...

The HR Contact Center serves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.Responsibilities:Processes basic to complex HR and benefits transactions and supports the auditing of informationDocument calls...