Call Center Agent

3 days ago

Clark Freeport Zone, Philippines ERC Global Full time

WHY WORK HERE: Customer Service Representatives interact with customers via inbound calls for the purpose of assisting them with their current account, as well as, uncovering opportunities to promote and cross sell other products and services.

WHO WE'RE LOOKING FOR:

  • Strive to meet highest level of customer satisfaction by resolving customer's issue in professional & timely manner
  • Meet customer requirements through first contact resolution
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Follow a sales process to uncover customer needs across all products and services, present a customized recommendation, and overcome objections to close the sale
  • Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues
  • Able to multitask through multiple systems while interacting with customers
  • Update customer records
  • Participate in activities designed to improve customer satisfaction and business performance
  • Must understand all applicable laws and regulations that apply to the position and comply with the requirements

WHY THIS POSITION:

  • High School Diploma
  • 3 months-1 year of customer service experience. Banking, processing, mortgage, and/or loan experience preferred.
  • Ability to learn new products and systems
  • Have intermediate typing skills
  • Ability to work in a professional, fast-paced environment
  • Have a clear criminal background and be able to pass a drug screen
  • Ability to manage multiple computer programs, actively listen, converse with customers while typing and updating accounts
  • Ability to learn on the fly, listen and apply problem solving skills
  • Have a team oriented mindset while building productive relationships
  • Ability to interact with all types of customers and provide the best resolutions
  • Have a positive, professional, empathetic and customer-focused approach

Job Types: Full-time, Permanent

Pay: Php25,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion

Ability to commute/relocate:

  • Clark Freeport Zone: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you available to visit our office in Clark for 1-day processing?

Education:

  • Senior High School (Required)

Experience:

  • BPO/Customer Service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

  • Call Center Agent

    2 days ago

    Clark Freeport Zone, Philippines ERC Global Full time ₱200,000 - ₱400,000 per year

    Key ResponsibilitiesHandle customer inquiries, concerns, and requests in a courteous and professional manner.Provide accurate product or service information and troubleshoot basic issues.Process orders, account updates, refunds, or other customer transactions as required.Follow established procedures and workflows to ensure consistent service...

  • Call Center Agent at SM Clark Pampanga

    7 days ago

    Clark, Philippines STACKPH Full time

    Urgent Hiring! Virtual Hiring! Apply now, Job Offer later! Easy Process | Faster Progress NO FINAL INTERVIEW!! What: Call Center Agent When: August 6, 11, 14 Where: SM Clark Pampanga Why: We need a call center agent to answer customer questions, solve problems, and provide support to keep...

  • Call Center Agent

    7 days ago

    Clark, Philippines StackPH Full time

    AUGUST CLASS!! VIRTUAL HIRING PROCESS!! Call Center Agent located at SM Clark Pampanga Apply now | Same Day Job Offer - NO FINAL INTERVIEW - High School / Senior High / College Grad - With at least 6 months to 1 year BPO experience - Earn up to ₱27,000 + HMO & other benefits/ Monthly Incentives (depending on your experience) - Paid training

  • Call Center Agent SM Clark Pampanga Healthcare

    7 days ago

    CLARK, Philippines GDV StackPh Full time

    We are seeking enthusiastic and customer-oriented individuals to join our growing team as Call Center Agents. Successful candidates will handle customer inquiries, provide accurate information, and deliver excellent service for our Healthcare, Telco, and Financial accounts. Both experienced professionals and freshers are welcome to...

  • SHS Graduates

    7 days ago

    Clark, Philippines One Call Away Full time

    ***NO EXPERIENCE REQUIRED*** - *Customer Interaction*: Engage with customers via phone, email, and chat to provide assistance, answer inquiries, and resolve issues promptly and professionally. - *Problem Resolution*: Identify customer concerns, escalate complex issues to supervisors, and follow up to ensure satisfactory resolution. - *Product Knowledge*:...

  • Contact Center Associate

    4 days ago

    Clark Freeport Zone, Philippines Viking Cloud Full time ₱960,000 - ₱1,440,000 per year

    Job Title: Contact Center Associate (English/Mandarin)About VikingCloudVikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform, the industry's largest repository of...

  • Virtual Process-Call Center Agent

    3 days ago

    Clark Freeport Zone, Philippines Prescripto Full time ₱216,000 - ₱324,000 per year

    URGENT HIRING CUSTOMER SERVICE REPRESENTATIVES WANTEDWe've Got You CoveredQualifications:Open to High School / Senior High / College Level & Graduateswith or without BPO experienceGood English Communications SkillsFull Training ProvidedWork Onsite at SM Clark, PampangaEarn Up to ₱27,000 Monthly1-DAY HIRING PROCESS – Virtual or OnsiteWhether you're a...

  • Call Center Agent with or without Experience- SM Clark

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Richbuild Industrial Sales Inc. Full time ₱250,000 - ₱500,000 per year

    What you'll be doingResponding to inbound calls from customers in a professional and courteous mannerAddressing customer inquiries, concerns and complaints in a timely and effective mannerProviding accurate information and guidance to customers regarding our products and servicesDocumenting all customer interactions and maintaining detailed...

  • Urgent Hiring

    7 days ago

    SM Clark, Philippines STACKph Full time

    We are hiring today here at SM Clark Pampanga What: Call Center Agent When: August 11, 14 Starting Date Process: Virtual Hiring Offer: up to 27K salary offer + HMO & other benefits/ Monthly Incentives Qualifications: None, as long as HS to College Graduate

  • Call Center here at SM Clark Pampanga

    7 days ago

    SM Clark, Philippines StackPH Full time

    AUGUST CLASS IS HERE URGENT HIRING! NO FINAL INTERVIEW! Starting Date: August 11, 14, 2025 We are hiring here at SM Clark Pampanga! Customer Service / Call Center Agent - Easy Progress | Fast Hiring Process - Competitive salary of up to PHP 27,000 + HMO & other benefits/ Monthly Incentives - HS , SHS, or College Graduate are welcome - No Experience...