SHS Graduates

3 weeks ago

Clark, Philippines One Call Away Full time

***NO EXPERIENCE REQUIRED***

- *Customer Interaction*: Engage with customers via phone, email, and chat to provide assistance, answer inquiries, and resolve issues promptly and professionally.
- *Problem Resolution*: Identify customer concerns, escalate complex issues to supervisors, and follow up to ensure satisfactory resolution.
- *Product Knowledge*: Maintain a deep understanding of company products and services to effectively address customer needs and offer appropriate solutions.
- *Documentation*: Accurately document customer interactions, issues, and resolutions in the CRM system for future reference and analysis.
- *Upselling and Cross-Selling*: Identify opportunities to promote additional products or services to enhance customer experience and increase sales.

*Required Skills and Qualifications:*

- *Communication Skills*: Excellent verbal and written communication abilities to interact effectively with customers and colleagues.
- *Empathy and Patience*: Ability to understand customer perspectives, show empathy, and remain calm and patient in challenging situations.
- *Problem-Solving*: Strong problem-solving skills to analyze issues, identify root causes, and propose effective solutions.
- *Time Management*: Efficiently handle multiple customer requests while prioritizing tasks to meet service level agreements.
- *Computer Proficiency*: Familiarity with CRM software, ticketing systems, and basic knowledge of MS Office applications.

*What We Offer:*

- Competitive salary and benefits package
- Opportunities for professional growth and development
- Performance-based bonuses and recognition programs¹

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