Tenured Agents

Are you ready to make an impact? Join us as a Customer Service Specialist and jumpstart your career

Key Responsibilities:

• Responding to queries and providing assistance for questions and problems.
• Following up with customers to ensure full resolution of issues.
• Running reports to analyze common complaints and problems.
• Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions

Job Highlights:

• Competitive salary package
• HMO for employee and 2 dependents
• Performance bonus
• Career development opportunities

Qualifications:

• At least_ 1st year completed in college no back subjects_
• Minimum_ 18 months relevant BPO work experience_
• We are also accepting High School Graduate or Senior High School Graduate with minimum of 4 years BPO working experience
• With good communication skills
• With no issues working onsite 100% in our Clark, Pampanga office
• With no issues working on night shifts, shifting schedule, weekends & holidays

Why join us?

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

Job Types: Full-time, Permanent

Pay: Up to Php28,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Application Question(s):

• Highest educational attainment:
• Total BPO International voice experience:
• Unemployed:

Language:

• English (Required)

Location:

• Pampanga (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person