Customer Service Associate

1 week ago

Pinagbuhatan Metro Manila, Philippines Supcart Ph Full time ₱250,000 - ₱500,000 per year

What you'll be doing

  • Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Provide accurate and detailed information regarding the services, product features, pricing, and maintenance.
  • Address and resolve customer concerns, ensuring satisfaction and fostering long-term client relationships.
  • Process service requests, orders, and account modifications efficiently.
  • Conduct face-to-face meetings or presentations with clients when necessary to demonstrate product features, provide consultations, or discuss service agreements.
  • Collaborate with internal teams to ensure prompt and effective resolution of customer issues.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Stay up to date with product updates, industry trends, and customer service best practices.
  • Provide support in customer retention initiatives and upselling opportunities where applicable.
  • Assist in gathering customer feedback to improve services and overall customer experience.

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