Property Management Customer Service Representative

Supporting Communities While Valuing Your Time

Be the frontline force in delivering exceptional support to tenants and property stakeholders in a role that blends real estate knowledge with genuine care. Enjoy a work-from-home role where you can grow in the property management industry without giving up your time for rest, family, or hobbies. With flexible night shifts, you'll find the balance to thrive in your career and personal life. This role is perfect for experienced customer service professionals seeking a stable, long-term opportunity in a supportive and people-first environment.

Job Description

As a Property Management Customer Service Representative, you'll handle day-to-day tenant communications, resolve property issues, coordinate with maintenance teams, and assist in lease-related tasks-all while maintaining records and ensuring compliance with property management standards.

Job Overview

Employment type: Full-time

Shift: Night shift

Salary: PHP 25,000 - PHP 30,000

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner
• (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Unlimited upskilling through Emapta Academy courses
• (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Paid Bereavement Time
• Paid Holidays
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Work Experience:

• 2-3 years in Property Management - CSR
• Proven experience in customer service, property management, or a related field

Core Competencies:

• Excellent communication skills, both verbal and written
• A friendly, positive attitude with a strong customer service orientation
• Ability to handle multiple tasks and prioritize effectively

Technology:

• Basic knowledge of property management software and MS Office
• Experience with customer service ticketing solution software (Salesforce experience is a plus)

Education:

• High school diploma or equivalent
• Further education in property management or related field is a plus

Availability:

• Flexibility to work outside of standard office hours as needed

Other:

• Ability to speak and hear/generally communicate effectively with team members, tenants/community members, and other stakeholders
• Ability to work as a team, follow instructions, and exercise good judgment

Your Daily Tasks

• Handle tenant communications via phone, email, and virtual meetings
• Respond promptly to inquiries, complaints, and requests
• Coordinate with maintenance teams for efficient resolution
• Assist in lease administration (renewals, terminations)
• Manage data entry, record keeping, and report preparation
• Follow up on late payments
• Stay updated on property management laws and regulations

About the Client

Our client is a trusted name in property management, offering integrated solutions that prioritize community satisfaction, tenant comfort, and operational excellence. With a growing portfolio across the U.S., they leverage advanced tools and systems to deliver consistent, top-tier customer service in residential real estate. As part of their team, you'll help maintain exceptional property experiences while contributing to a company that values innovation and communication.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra