Trainer - with Content Moderation experience

4 hours ago

Eastwood Metro Manila, Philippines vCustomer Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

Responsibilities:

  • Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies
  • Deliver and facilitate Pre-Process and Process Trainings
  • Take up new hire Training batches
  • Maintain attrition and throughput as per process guidelines
  • Coach and counsel whereever needed
  • Document Training reports and trackers
  • Conduct Pre & Post assessment to identify any red flags (if any)
  • Provide feedback to specific areas of opportunity
  • Provides Training Needs Analysis
  • Coach associates on DSAT with a clear understanding of process requirement
  • Generate and maintain regular reports
  • Understand process requirement
  • Conduct regular audits to check training effectiveness
  • Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
  • Helps in creating training modules/curriculum
  • Other tasks that may be required/assigned by the supervisor/manager as required by the business

Qualifications:

  • At least 2 years of Training experience in the related field
  • With content moderation-related experience
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Analytic and Results Oriented
  • Amenable to work onsite in Eastwood, Quezon City for shifting schedule.

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