Enterprise Customer Onboarding Manager

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.

With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses.

Join our global team of 600+ 'Byndies' and contribute to shaping the future of digital asset management
As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact.

Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team.

As an Onboarding Manager at Bynder, you will be responsible for a smooth, consultative, and efficient SaaS onboarding experience for new and existing Bynder customers. With a combination of excellent people skills and strong technical aptitude, you will equip every Bynder user for long-term success.

The purpose of this role is to drive customer satisfaction and adoption by providing an effective and efficient onboarding experience through consultation, configuration, and training. Bynder Onboarding Managers work closely with Sales Engineering, Product, and Customer Success to ensure a seamless and comprehensive experience for our customers.

A great Onboarding Manager is highly customer-focused, flexible, and results-driven. They can manage multiple implementations simultaneously and meet deadlines. They enjoy working with customers to solve complex use cases within the product, have a keen eye for detail, and continually expand their knowledge of the product and industry.

Responsibilities

• Own product implementation and configurations for simultaneous customer engagements to contract specifications
• Manage projects effectively to deliver on time, within scope, and within budget
• Provide multi-faced support both to customers and internal teams, including: resolving problems, explaining products and services, training on the use of software, configuration of software, and troubleshooting
• Drive product strategy with the client during implementation to ensure a successful long-term client-Bynder partnership
• Take a consultative approach with customers, focusing on driving measurable value and aligning solutions with their business goals
• Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction
• Enable client administrators through hands-on training and create Bynder Champions for the long-term success of the customer
• Identify potential upsell or expansion opportunities during onboarding by uncovering customer needs and sharing with the appropriate Sales or Customer Success teams
• Maintain working knowledge of an ever-evolving software solution as a product expert
• Communicate effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Success
• Build technical and DAM industry knowledge
• Optimize customer-facing portals and resources to streamline onboarding and enhance the client experience
• Occasional travel on-site to clients as needed (10-15%)

Qualifications/Experience

• 5+ years relevant work experience in customer-facing SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management, and/or Project Management role
• Excellent verbal and written communication skills; you'll be on the phone with and emailing clients every day
• Strong organizational, prioritization, and time management skills
• Ability to comprehend and explain technical concepts, especially to non-technical people
• Ability to diagnose complex issues and recommend the most effective solutions
• An obsession with providing the best-in-class Customer Experience
• Working knowledge of Catalyst, Adobe Creative Cloud, and project management systems like Clarizen, Mavenlink, etc., is a plus

• Strong business acumen, including the ability to:

• Understand customer business goals and align the onboarding strategy accordingly

• Translate technical implementation into measurable business value
• Identify opportunities for process improvement and efficiency gains
• Communicate ROI and long-term value to senior stakeholders

Why you'll love Bynder
At Bynder, innovation is in our DNA. We've built an environment that promotes creative thinking and self-initiative within a culture of fun.

Bynder shapes the future of the DAM industry and is committed to continuing to lead the way by uniting the best minds in the field. You'll work with an industry-leading tech stack, collaborate daily with colleagues from 47+ nationalities, and support iconic Fortune 500 brands.

Our beautiful new office in Fort Point, near the burgeoning Seaport District, is now open for business. However, we believe you do your best work with the right balance. That's why we embrace a hybrid approach—combining vibrant collaboration in our new Fort Point office with the flexibility to work where you're most productive.

Bynder leadership fosters an open, ambitious, and inclusive culture where employees are recognized and celebrated for their success.

Benefits And Perks

• Competitive compensation
• 401(k) - dollar-for-dollar match up to 6%
• 100% Company-paid medical, dental, vision, and life coverage for you and your family
• Unlimited vacation policy
• Room to advance in a high-growth tech company
• Commuter benefits
• Referral bonus plans
• Office in Fort Point, near the burgeoning Seaport District
• A light-hearted and fun work environment

Our Commitment
Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder, we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder, a diverse, inclusive, and equitable workplace is one where all employees, regardless of their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical or mental ability, are valued and respected. Our commitment is to ensure that all Byndies have the freedom to be their true, authentic selves.

Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

All information provided will be kept confidential in accordance with EEO guidelines. Equal opportunity employer, M/F/D/V