Loan Collections assistant

We're not your typical lender. SimplyFunded is a high-growth UK-based direct lender supporting small businesses with fast, flexible funding – up to £100,000 delivered in under 24 hours. We pride ourselves on combining commercial excellence with a supportive, down-to-earth culture.

We're on a mission to become the UK's most progressive lender in the SME space, and we're building a world-class remote team to help us get there.

In 2025, we took the whole team to Siargao. In 2026, it's Thailand.

We believe top talent deserves to be celebrated, and we invest in our people to make that happen.

What You'll Be Doing

As a Collections Agent, you'll manage a live book of SimplyFunded customers with overdue payments. You'll use your communication and negotiation skills to resolve arrears efficiently while maintaining positive customer relationships.

You will work closely with our internal credit, legal, and admin teams to ensure repayment plans are agreed and adhered to – always following our 'path of least resistance' approach.

Your key responsibilities:

Loan Book & Account Management

• Update and reconcile payments daily in Xero and our Loan Management System (Loandisk)
• Maintain accurate notes and documentation of every interaction
• Monitor overdue accounts, flag legal escalations, and keep files audit-ready

Customer Communication

• Proactively contact late-paying customers and personal guarantors
• Negotiate structured payment plans that balance customer needs and business risk
• De-escalate sensitive conversations and maintain rapport under pressure

Debt Recovery Process

• Implement internal debt collection workflows, including payment reminders, default notices, and pre-litigation letters
• Support our legal team with case preparation for serious arrears
• Work closely with the paralegal team to escalate CCJs, statutory demands, or charging orders where appropriate

General Admin & Reporting

• Assist with reconciliations, balance tracking, and cash receipt logs
• Send out customer statements, invoice reminders, and support with ledger queries
• Maintain spreadsheets, trackers, and month-end reporting

Core Requirements

• At least 2 years' experience in commercial collections or credit control
• Excellent English – spoken and written
• (professional and confident communicator)
• Demonstrable track record of recovering debt while preserving relationship
• Strong understanding of credit control and accounts receivable processes
• Able to manage a live caseload and work independently to monthly targets
• Confident using cloud-based tools (Xero, , Loandisk or similar CRMs)
• High attention to detail – accurate notes, timely follow-ups, and clear documentation
• Familiarity with UK recovery options (e.g., CCJs, SDs, charging orders) is a bonus
• Paralegal or legal collections background is a strong advantage

Why Join SimplyFunded?

• All-expenses-paid international annual team trip
• Be part of a rapidly scaling UK fintech with real opportunity for career growth
• 100% remote role – structured but flexible working
• Learn and grow with a smart, supportive, global teamwork Hours

Monday to Friday

8:00 AM – 5:00 PM GMT (UK Time) (3pm-12am Manila)

How to Apply

If you're a motivated collections professional with the skills and personality to thrive in a high-performance team, we'd love to hear from you.

Job Type: Full-time

Pay: Php25, Php50,000.00 per month

Benefits:

• Additional leave
• Work from home

Experience:

• bookkeeping: 1 year (Preferred)
• Collections: 1 year (Required)

Language:

• English (Required)

Job Type: Full-time

Pay: Php25, Php50,000.00 per month

Benefits:

• Pay raise
• Work from home

Experience:

• debt collection: 1 year (Required)

Language:

• English (Required)

Location:

• Philippines (Required)

Work Location: Remote