Motorpool Service Advisor

Position Overview

The Motorpool Service Advisor serves as the primary liaison between customers, drivers, and the service/maintenance team. This role ensures that all vehicles under the company's motorpool are properly maintained, serviced, and repaired in a timely manner. The Service Advisor is responsible for assessing vehicle concerns, preparing job orders, coordinating with mechanics/technicians, and ensuring that all maintenance and repair activities meet company standards of safety, quality, and efficiency.

Key Responsibilities:

• Receive and record service requests, complaints, and vehicle maintenance needs from internal and external clients.
• Conduct initial assessment of vehicle concerns and provide accurate job/service estimates.
• Prepare and issue job orders to mechanics/technicians and monitor work progress.
• Coordinate with parts and procurement team to ensure availability of necessary spare parts and supplies.
• Ensure proper documentation of vehicle service history, repair costs, and maintenance schedules.
• Communicate clearly with clients and drivers regarding job status, completion time, and service recommendations.
• Implement safety protocols and quality standards in all service activities.
• Generate reports on service activities, costs, and vehicle performance for management review.
• Assist in scheduling preventive maintenance for fleet vehicles to minimize downtime.
• Support continuous improvement initiatives in service operations and customer satisfaction.

Qualifications

• Bachelor's degree in Mechanical Engineering, Automotive Technology, or related field (or equivalent experience).
• At least 1 year of experience in automotive service, fleet management, or similar role.
• Strong technical knowledge in vehicle systems, diagnostics, and preventive maintenance.
• Excellent communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Proficient in MS Office (Word, Excel) and experience with service management software is an advantage.
• Ability to work under pressure and manage multiple tasks.

Job Type: Full-time

Pay: Php21, Php24,139.58 per month

Benefits:

• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Rodriguez A: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Expected Start Date: 09/08/2025