Customer Service Assistant

16 hours ago


Davao City, Davao, Philippines 2bcecc47-45e2-4eae-bd7a-831bb7fa0947 Full time ₱180,000 - ₱300,000 per year

Job Overview

Deliver compassionate and efficient support to patients by managing inquiries, scheduling appointments, and ensuring a seamless healthcare experience.


Salary

  • Php 20,000 monthly (this excludes perfect attendance bonus of Php1,000.00, night differentials, potential account-specific incentives, etc)

Perks

  • Comprehensive benefits package
  • Free daily meals
  • Wellness programs
  • Paid time off
  • Continuous professional development
  • Office Location: KSS Building Buhangin and Aeon Towers, Bajada, Davao City

Key Responsibilities

  • Handle inbound calls from patients, especially elderly clients, with professionalism and empathy
  • Provide accurate information about services, procedures, and policies
  • Schedule and reschedule patient appointments based on availability
  • Make outbound follow-up calls to confirm appointments and provide reminders
  • Maintain accurate and updated records in the scheduling system
  • Ensure compliance with healthcare protocols and confidentiality standards

Work Schedule

  • Graveyard Shift

Ideal Candidate

  • Experience in a healthcare setting
  • Previous customer service experience
  • Excellent phone etiquette and ability to manage stressful situations
  • Strong organizational skills and attention to detail
  • Proficiency in basic computer applications
  • Outstanding communication and interpersonal skills
  • Ability to thrive in a fast-paced environment and multitask effectively
  • Commitment to delivering exceptional patient ca


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