WFM Real-Time Analyst

OverviewNezda is hiring for Senior Workforce Management-Real Time Analyst.QualificationsGraduate of any courses.With at least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.Job DescriptionRegular monitoring agent performance across multiple queues and ensure accurate performance analysis and communicate...

Position: WFM Analyst Key Responsibilities: - Utilize workforce management software to create accurate forecasts and schedules for contact center operations - Monitor and analyze real-time data to ensure optimal staffing levels and make necessary adjustments to meet business needs - Conduct regular analysis of historical data to identify trends and develop...

Job OverviewWe are seeking an experienced Senior Workforce Management-Real Time Analyst to join our team.Key ResponsibilitiesMonitor agent performance across multiple queues and ensure accurate performance analysis and communicate recommendations and plans.Arrange staff changes to match call demand & co-ordinate with the WFM Scheduling resource to ensure...

About the job WFM RTA (Alabang) | Onsite Requirements:1 year minimum experience in Workforce ManagementCandidate must possess at least a bachelor's/college degree.Excellent skills in scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAbility to effectively prioritize workload in a fast-paced,...

Job Description and Qualifications:· At least College level· years' related work experience in WFM functioning as Supervisor/Team Lead in a BPO setting.· Assist the WFM Manager in developing and implementing workforce planning strategies to align staffing levels with business needs and operational goals· Support the forecasting process by analyzing...

Must have a Bachelor/Diploma/Degree in Mathematics, Statistics, Business Administration, Computer Application with at least 6 months – 2 years of experience as a Real Time Analyst working in BPO/Call Center set-up.Candidate must be proficient in MS Office with advanced skills in Excel, know how to analyze workforce related formulas.Can develop and generate...

Job OvervieweClerx is seeking a detail-oriented and analytical Workforce Specialist to join their team. As a Workforce Real Time Analyst, you will be responsible for conducting real-time monitoring, administering intraday changes, and making recommendations to improve productivity and compliance.ResponsibilitiesConduct regular monitoring of workforce...

Duties and Responsibilities:The Workforce Specialist is responsible in monitoring and reporting real time call traffic via workforce management application.• Conduct real time monitoring (shift schedule and break adherence).• Administer intraday changes (if needed).• Make recommendations to leaders to improve productivity and compliance.• Communicate...

Workforce Manager Job DescriptionThis role is responsible for leading WFM operations in a fast-paced BPO environment, overseeing forecasting, staffing, and scheduling to optimize workforce performance.The ideal candidate will have strong leadership skills with experience managing a WFM team, expertise in forecasting, scheduling, capacity planning, and...

Job OpportunityA challenging role has become available for a talented professional to join our team as an Operations Performance Analyst. The successful candidate will be responsible for managing the operational efficiency of our contact center, ensuring optimal performance levels and delivering exceptional results.ResponsibilitiesReal-time Performance...