START ASAP
9 hours ago
Interact with potential borrowers to clearly guide them through the document requirements, answer questions regarding income verification and timelines while protecting the customers identity. Guide the customer from the beginning to the end of the Verification process.
Job Description
• Analyzes loan applications for fraud in a production environment
• Conduct investigative/intelligence analysis of collected information derived from varying sources such as, database records/KYC documentation, external search engines and open-source websites.
• Contact clients via phone and/or email to validate transaction activity.
• Utilize new/existing theft and fraud tools to effectively address potential risk or fraud
• Achieve daily/weekly/monthly production goals while maintaining quality standards
• Provide exceptional customer service for customers via verbal and written communication
• Escalates and presents efficiency gain and process improvement ideas to management
• Actively contributes to enhancing, and maintaining existing fraud processes
• Completes additional tasks as assigned by management
• Champion company core values and other company programs
• Other duties as assigned
Education
Philippines – Minimum of 2 years post-secondary or equivalent is required
Experience
Minimum of 6 month's experience in financial services industry (credit cards, banking) required
Minimum of 6 month's experience as fraud analyst or investigator would be an asset
Proficiency with Microsoft Office
Certificates, Licenses, & Registration:
Reports to: Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations
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