Team Leader for Davao Site

4 days ago


Davao City, Davao, Philippines SVC (Select VoiceCom) Full time ₱900,000 - ₱1,200,000 per year

Select VoiceCom is currently looking for Team Leader to start ASAP

Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 16th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Select VoiceCom and think it's a great place to work".

The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing SVC family. You won't regret it

Check out our Facebook page:

KEY FUNCTIONS/RESPONSIBILITIES:

  • Provide real-time support to assigned agents so they'll perform at their highest level.
  • Provide statistical/performance feedback and coaching on a regular basis to each team member.
  • Write and administer performance reviews for skill improvement.
  • Be available for employees who experience work and/or personal problems, providing appropriate coaching, counseling, direction, and resolution.
  • Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback.
  • Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.
  • Assist managers with the daily operation of the call center, including the development and implementation of staffing, training, scheduling, and reward/recognition programs. Work as a member/leader of special or ongoing projects that are important to process improvement.
  • Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
  • Perform any other tasks, projects, or responsibilities as delegated by the immediate leader, especially in support of team goals and operational needs.

QUALIFICATIONS:

  • Candidate must have at least 1 year of continuous supervisory/team lead experience in a BPO company
  • Real-life customer service experience/background
  • Thorough knowledge of call center operations
  • Being able to follow procedures and workflows
  • Strong coaching and management skills
  • Data-driven
  • Coping with changes and stressful situations, stability
  • Excellent presentation skills ability to present ideas, concepts, concerns, and questions in a well thought-out, positive, and professional manner
  • Excellent organisational, leadership, interpersonal, and time management skills
  • Ability to take instructions from management and ensure follow-up
  • Strong computer application skills, including MS Excel, MS Word, MS PowerPoint, and others.
  • Ability to communicate effectively with team members and managers of all levels.
  • Ability to demonstrate innovation and good judgement/problem-solving skills when making decisions.
  • Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
  • Strong support skills and ability to work well under pressure
  • Flexibility to work various schedules
  • Willing to start ASAP
  • Willing to work on-site

Work schedule: Night shift

Enjoy the following benefits:​

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate

*Terms and conditions apply.

How to Apply

Interested candidates may visit our Recruitment Hub at 2F Al Fresco Felcris Centrale Mall, Quimpo Boulevard, Barangay 40-D, Davao City, from Monday to Friday anytime between 8 AM - 3 PM.

What to prepare:

  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID

Or

Quick apply online If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8 AM - 3 PM (Monday-Friday).

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person



  • Davao City, Davao, Philippines Awesome CX Full time ₱1,200,000 - ₱2,400,000 per year

    Team Leaderfor Awesome CX by Transcom- DavaoAwesome CX by Transcom is looking for talented individuals like you to join our awesome team Be aTeam Leaderfor our Awesome CX by Transcom Davao site. This role focuses on managing and leading a team of employees. Leading the day–to-day planning, operation and problem-solving of a team to meet with the required...

  • Team Leader

    4 days ago


    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time ₱240,000 - ₱300,000 per year

    Talent Outsourcing Channel Solutions is hiring a Full time Team Leader - Fixed Weekends Off role in Poblacion District, Davao Region. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱20,000 - ₱25,000 per monthAt least 6 months TL experience.Excellent Leadership...


  • Davao City, Davao, Philippines Takotime PH Full time ₱500,000 - ₱1,000,000 per year

    IBEX Hiring – Davao Site Start your career with IBEX Davao Available Accounts:Voice / Non-Voice AccountsTelcoHealthcareLogisticsE-commerceSales Qualifications:K12 or HS Graduate with 6 months BPO experienceSales Account: At least 6 months Sales BPO experienceLogistics Account: At least 6 months BPO exp & 2 years in college completed Great Salary + Growth...

  • Team Leader

    2 days ago


    Davao City, Davao, Philippines Sixeleven Global Services & Solutions, Inc. Full time ₱240,000 - ₱420,000 per year

    Sixeleven Global Services & Solutions, Inc. is hiring a Full time Team Leader role in Bugac, Davao Region. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱20,000 - ₱35,000 per month


  • Davao City, Davao, Philippines Private Advertiser Full time $104,000 - $130,878 per year

    About the CompanyWe are a global healthcare operations provider delivering high-quality customer service solutions. Our contact center supports healthcare clients with empathy, accuracy, and professionalism.Role OverviewWe are looking for a Team Leader to manage a team of Healthcare Customer Service Representatives in a dynamic contact center environment....

  • Team Leader

    4 weeks ago


    Davao City, Davao, Philippines Select VoiceCom Full time

    OverviewJoin to apply for the Team Leader | Davao Site role at Select VoiceCom3 days ago Be among the first 25 applicantsJoin to apply for the Team Leader | Davao Site role at Select VoiceComGet AI-powered advice on this job and more exclusive features.Key responsibilitiesProvide real-time support to assigned agents so they'll perform at their highest...


  • Davao City, Davao, Philippines Six Eleven Global Services and Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Be an Outbound Lead Gen Team Leader for Major U.S. Insurance Carriers, inspire excellence, achieve targets, and enjoy rewards.Essential Duties and Responsibilities:Hire A-Players, effectively set expectations, identify behaviors, and coach employees to be consistently outstanding performers.Responsible for leading a team of 12 to 15 agents. ( Will have QA...


  • Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    The CSR URGENT HIRING position for the Davao site requires a friendly and efficient customer service representative eager to assist customers with inquiries, provide accurate information, resolve issues, and ensure satisfaction. This role involves handling calls and messages professionally, maintaining customer records, and working in a fast-paced...

  • Team Leader

    3 weeks ago


    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    OverviewWe're seeking a talented and experienced Team Leader to join our dynamic team in Davao City, Davao del Sur. As a Team Leader, you will play a pivotal role in overseeing and supporting a team of customer service professionals, ensuring exceptional service delivery and driving the success of our call centre operations.ResponsibilitiesProvide day-to-day...

  • Team Leader

    4 weeks ago


    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    OverviewWere seeking a talented and experienced Team Leader to join our dynamic team in Davao City, Davao del Sur. As a Team Leader, you will oversee and support a team of customer service professionals, ensuring exceptional service delivery and driving the success of our call centre operations.What Youll Be DoingProvide day-to-day leadership and guidance to...