Chat Support Representative – Premium Healthcare Account

2 days ago

Quezon City, National Capital Region, Philippines Sagility Full time ₱360,000 - ₱480,000 per year

We're looking for experienced and service-driven Customer Service Representatives with a strong background in the US healthcare industry. This role focuses on assisting members with medical and dental-related inquiries via chat. Typing speed is not required, but clarity, empathy, and attention to detail are essential.

Candidates must demonstrate excellent communication skills, critical thinking, and the ability to manage detailed, sensitive conversations in a fast-paced contact center environment. A background in healthcare-related customer service is highly preferred.

Target Start Date: January 2026

Responsibilities

  • Handle chat inquiries from health plan members
  • Educate members on their US health plan benefits and services
  • Investigate and resolve member concerns, escalations, and complaints
  • Take ownership of inquiries and provide timely, accurate resolutions
  • Communicate complex benefit information clearly and with empathy
  • Document interactions and follow up as needed
  • Serve as a liaison between customers, providers, and service teams
  • Navigate internal tools to provide solutions independently
  • Adapt to changes in systems, policies, and procedures
  • Demonstrate strong organizational skills and timely communication

Qualifications

Education & Experience:

  • College graduate with at least 1 year of BPO experience (healthcare account preferred)
  • Associate's degree holder with at least 1 year of healthcare experience in a contact center
  • Senior High School graduate with at least 2 years of healthcare BPO experience

Skills:

  • Strong written English communication skills
  • Proven ability to manage member concerns with empathy and efficiency
  • Familiarity with US healthcare systems, CSAT, and NPS
  • Proficient in Microsoft Office applications, especially Outlook and Word
  • Excellent problem-solving, active listening, and organizational skills
  • Ability to work independently in a fast-paced environment
  • No typing speed requirement

If you are passionate about helping others and have the qualifications and experience to support members in navigating their healthcare needs, we encourage you to apply.

Job Type: Full-time

Pay: Php38, Php43,000.00 per month

Benefits:

  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • How many total years of experience do you have in the BPO industry?
  • Do you have experience handling a healthcare account? If yes, how many years?
  • What is your highest educational attainment? If you did not graduate, do you have any back or dropped subjects? Do you have any available documents such as diploma, TOR, or certificate of enrollment?
  • Are you amenable to work onsite at Bridgetowne Tower, Quezon City?
  • Where are you currently residing?
  • Have you handled a Chat Support account before? If yes, for how long?

Work Location: In person

  • Customer Service Representative- Premium Healthcare

    1 day ago

    Quezon City, National Capital Region, Philippines Sagility Full time ₱150,000 - ₱250,000 per year

    Company DescriptionSagility in Partnership with Cigna Healthcare and Evernorth Health Services is a tech-enabled healthcare business process management company based in the U.S. We specialize in supporting payers, providers, and their partners to enhance operations, improve the member and provider experience, and deliver cost-effective healthcare outcomes....

  • Chat Support Representative

    7 days ago

    Quezon City, National Capital Region, Philippines GameOne PH Full time

    HIRING: Chat Support RepresentativeLocation: On-site – Cubao, Quezon CityWe're looking for a Chat Support Representative to handle customer inquiries, product concerns, and returns — mainly for electronics and gadgets.Qualifications:With experience in chat or email support, customer service, or handling returnsBackground or knowledge in electronics and...

  • Chat Support Representative

    5 days ago

    Quezon City, National Capital Region, Philippines TTEC Full time ₱200,000 - ₱250,000 per year

    Chat Support RepresentativeYour potential has a place here with TTEC's award-winning employment experience. As a Chat Support Representative working onsite in Novaliches, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in...

  • Chat Support Representative- Spark Cubao

    2 weeks ago

    Quezon City, National Capital Region, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱900,000 - ₱1,200,000 per year

    About the roleWe are seeking a talented Chat Support Representative to join our dynamic team at Spark Cubao, a leading provider of customer service solutions. As a Chat Support Representative, you will be responsible for providing exceptional customer service through real-time chat interactions. This is a full-time position based in Quezon City, Metro...

  • Chat/Email Support Representative

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time

    About the role Talent Outsourcing Channel Solutions is seeking a talented Chat/Email Support representative to join our dynamic team in Mandaluyong City Metro Manila. This full-time position is an excellent opportunity for individuals passionate about providing exceptional customer service through virtual communication channels.What you'll be doingRespond...

  • Healthcare Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱360,000 per year

    NOW HIRING: Healthcare Account – Customer Service RepresentativeSalary Package: Up to ₱26,000 (based on tenure as an agent) + 20% Night Pay and moreAccount Type: Voice – Healthcare AccountWork Setup: 100% OnsiteSchedule: ShiftingStart Date: OctoberHiring Process: Fast & Easy – One Day HiringQualifications: SHS Graduate or College Undergraduate –...

  • Chat Support Representative

    5 days ago

    Makati City, National Capital Region, Philippines Percepta Full time ₱150,000 - ₱250,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Chat Support Representative working onsite in Novaliches, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it...

  • Customer Service Representative

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱180,000 - ₱240,000 per year

    WE'RE HIRINGCustomer Service Representative Work Location: Bridgetowne, Quezon CityAre you ready to take the next step in your BPO career? Join a dynamic and supportive team in the healthcare industry and grow with usJob Description:As a Customer Service Representative (CSR) for our Healthcare Account, you will handle voice-based inquiries from international...

  • Chat Support Representative

    7 days ago

    Caloocan City, National Capital Region, Philippines Sapient Global Job Careers Full time ₱288,000 - ₱336,000 per year

    We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information.Refer unresolved concerns to the relevant department or...

  • Chat Customer Service Representative

    7 days ago

    Makati City, National Capital Region, Philippines Percepta Full time ₱150,000 - ₱250,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it...