Director of Client Relations

JOB SUMMARY:

We are seeking a dynamic and personable individual to help senior management build and manage key external relationships as the company continues its fast-paced growth. You will join a team of founders, innovators, and industry leaders, supporting the day-to-day operations and overall management of the company.

The Director of Client Relations is responsible for building and maintaining high-level relationships with clients, government departments, and the entities that MegaXCess audits and manages. The ideal candidate is an astute, highly engaged communicator with a solid technical or product background, who is also very capable of communicating, negotiating, and managing relationships at senior government and corporate levels.

This individual can influence at the highest levels while also understanding and working effectively with detailed technical information and cross-functional teams.

DUTIES AND RESPONSIBILITIES:

1.     Client Relationship Management

· Build, nurture, and sustain long-term, trust-based relationships with senior stakeholders across key government departments.

· Serve as the primary point of contact for strategic client matters, providing a reliable channel for communication for concerns, escalations, and process alignment.

· Gain a deep understanding of client structures, roles, priorities, and challenges to ensure that services are tailored and responsive to their needs.

· Report client dissatisfaction and feedback related to company performance.

· Facilitate meetings between department heads and their respective government counterparts.

2.     Representation and Communication

· Represent the company at a senior level during client meetings, presentations, site visits, and official engagements.

· Communicate results, updates, changes, and proposals clearly and confidently, with sensitivity to political and organizational dynamics.

· Ensure alignment between internal operations and client expectations, acting as a bridge between clients and internal teams.

· Set and manage expectations with clients and third parties, ensuring that internal operational realities and external aims and agendas are properly balanced.

· Work with internal management to design and implement processes, approaches, and solutions that ensure client needs are met within reasonable timeframes and structures.

3.     Strategic Insight and Market Awareness

· Conduct research and stay informed about the broader regulatory and political landscape, ensuring the company anticipates and responds effectively to client requirements and potential market changes.

· Assess situations and predict emerging needs or risks, proactively offering solutions and adjustments to strengthen client partnerships.

· Provide leadership with insights into evolving client expectations and strategic opportunities.

4.     Trust, Escalation, and Conflict Resolution

· Drive problem-solving and engagement with third parties, ensuring the company obtains the necessary access, results, or resolutions.

· Act as a trusted escalation point for senior-level client concerns, ensuring matters are resolved efficiently and positively.

· Safeguard the relationships by approaching sensitive situations with discretion, political awareness, and diplomatic communication.

· Establish and maintain processes that ensure clients experience a seamless, professional, and collaborative partnership.

· Proactively spot and solve issues affecting business and/or clients.

EXPERIENCE REQUIRED:

1. 10+ years of experience in Account Management, including at least 5 years in a senior leadership role.
2. Proven track record in delivering IT roadmaps and managing large-scale technology projects.
3. Exceptional interpersonal and communication skills, with the ability to engage confidently with individuals at all levels of government and industry.
4. Politically astute, with a deep understanding of working with government departments and navigating sensitive or high-profile situations.
5. Strong situational awareness and foresight, with the ability to identify risks, anticipate needs, and act proactively.
6. Proven ability to manage complex client relationships while maintaining a positive, solutions-driven approach.
7. Highly trustworthy, reliable, and discreet, capable of handling sensitive information and discussions with professionalism.
8. Strong analytical and research skills to interpret marketplace trends, client priorities, and regulatory developments.
9. Strong proficiency in both Tagalog and English.
10. Previous experience in online gambling is a significant advantage.
11. Previous experience working with PAGCOR is a significant advantage.
12. Previous experience working with government bodies is a significant advantage.
13. Experience working within compliance-related or compliance-focused industries.
14. Ability to work effectively in a fast-paced, ever evolving environment.