Director, Investment Operations

Job Posting Description

The Investment Operations leader is expected to work closely with the global functional leaders to support both the day-to-day processing and transformation of our function. The Investments business has kicked off a multi-year transformation journey to drive digitization, automation, and increase straight through put processing and leverage our global hub for more end-to-end functions.

We're looking for a leader who demonstrates a strong operational processing background including a strong focus on efficiency and risk mitigation. A collaborative, transparent leader who can create and communicate a vision and engage individuals to work towards objectives. This role requires a highly visible leader who can drive change through relationships, thought leadership and exceptional business knowledge and the ability to get things done.

Position Responsibilities:

• Business Relationship Management:
  Oversee day-to-day service delivery, manage global cross-functional relationships, and ensure integration across teams to meet SLAs and exceed quality standards.
• Issue Resolution & Risk Management:
  Escalate and resolve operational issues promptly, mitigate risks, validate risk assessments, and ensure timely closure of audit points.
• Service Development & Transformation:
  Enhance service capabilities through expertise in investment products and operational excellence. Drive strategic reviews, submit business cases, and execute transformation initiatives.
• Performance & Governance:
  Refresh service standards, monitor KPIs/KRIs, deliver dashboards and reports, and ensure adherence to MBPS governance and operating standards.
• Stakeholder Engagement:
  Act as a trusted business partner, enable feedback channels, and maintain strong relationships with business units and customers.
• Leadership & Talent Development:
  Hire, coach, and develop teams; manage compensation, promotions, and succession planning; foster collaboration and innovation.
• Strategic Contribution:
  Participate in business planning and translate strategies into actionable initiatives.

Required Qualifications:

Education:
Relevant undergraduate degree in Business Administration, Finance, Economics, or related field. Advanced certifications (MBA, CFA, CISI, Six Sigma, Agile/SCRUM) are an advantage.

• Experience:
  8+ years in Investment Operations and/or Wealth Management
• Strong knowledge of end-to-end trade and cash management, SWIFT standards, onboarding, asset servicing, reconciliation, investment accounting, client reporting, and performance analytics
• Deep understanding of global regulatory changes impacting Investment Operations
• Skills:
  Proven client service and problem-solving capabilities
• Solid operations management and business acumen
• Strong people leadership (5+ years) with experience managing professional teams
• Ability to influence within a matrix organization and drive alignment toward common goals

Technical:
Proficiency in MS Office; familiarity with data tools and operational risk frameworks is a plus.

Behavioral:
Collaborative, influential, and strategic thinker with a commitment to operational excellence.

Preferred Qualifications:

• Adaptability & Agility:
  Ability to work in ambiguous environments, manage aggressive timelines, and adapt to change.
• Global Collaboration:
  Experience working across geographies and time zones; strong interpersonal skills to engage effectively across cultures and senior leadership.
• Communication & Influence:
  Excellent English communication (written and verbal), active listening, and relationship-building skills. Ability to negotiate, influence, and challenge the status quo.
• Analytical & Strategic Thinking:
  Strong problem-solving skills, proactive issue anticipation, and ability to simplify complex concepts.
• Project Management:
  Familiarity with project management tools and lifecycle phases; capable of managing complex projects and driving significant change.
• Technical Proficiency:
  Skilled in MS Office (Outlook, Excel, Word, PowerPoint, SharePoint).
• Flexibility & Commitment:
  Willingness to work flexible hours, overtime, and travel as needed.
• Continuous Learning:
  Engages in professional development, networking, and staying current with industry knowledge.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.