CSR - Bilingual Thai Speaker

9 hours ago

Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱900,000 - ₱1,200,000 per year

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Job Description:

We are seeking a motivated and customer-focused CSR - Bilingual Thai Speaker to join our dynamic team at ContactPoint360' in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional customer service to our Thai-speaking clients, handling a wide range of inquiries and resolving customer issues with professionalism and efficiency. This role typically involves helping customers with inquiries, complaints, or issues, all while ensuring clear communication in both Japanese and another language, often through phone calls, emails, or live chat.

Key responsibilities might include:

  • Answering inbound calls from Thai-speaking customers and addressing their questions or concerns
  • Providing accurate information and practical solutions to customers in a timely manner
  • Escalating complex issues to the appropriate team or supervisor when necessary
  • Maintaining detailed records of customer interactions and transactions
  • Continuously improving your product knowledge and customer service skills
  • Contributing to a positive and collaborative team environment

Skills and Qualifications:

  • Fluency in both English and Thai, with excellent communication skills
  • Previous experience in a customer service or call centre role, preferably in a similar industry
  • Strong problem-solving and critical thinking abilities
  • Exceptional listening and interpersonal skills
  • Ability to remain calm and professional under pressure
  • Familiarity with customer relationship management (CRM) software
  • A genuine passion for delivering exceptional customer service

What's in it for you?

  • Great base salary
  • HMO Medical Insurance
  • Dental Coverage
  • Paid Vacation and Sick leave
  • 13th-Month Pay
  • Career & Leadership Development Training Programs
  • Corporate Employee Discounts on Partnered Stores

  • Arabic Bilingual CSR

    4 weeks ago

    Cebu City, Central Visayas, Philippines OfficePartners360 (OP360) Full time

    Job Summary:We are seeking a skilled and customer-oriented Arabic Bilingual Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent communication skills in both Arabic and English, combined with a strong passion for delivering exceptional customer service. As an Arabic Bilingual CSR, you will be responsible for...

  • Japanese speaker

    10 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    TASQ is hiring a Japanese bilingual speaker to work on-site in Cebu. Prepare for an over-the-phone pre-screening interview. About the job Japanese Bilingual | CebuJob DescriptionUpdate and maintain systems/tools following standard procedures.Execute transactions and manage data with minimal direction.Verify data entry accuracy and make corrections.Conduct...

  • Spanish Bilingual CSR

    10 hours ago

    Iloilo City, Western Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱5,500 per year

    Qualifications:No Experience as Spanish Bilingual CSRExperience as Customer Service Agent in the BPO SettingAt least high school graduateJob Type: Full-timePay: Up to Php55,000.00 per monthBenefits:Paid trainingExperience:CSR: 1 year (Preferred)Work Location: In person

  • Italian and English bilingual agent

    9 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is hiring an Italian bilingual speaker for an onsite position in Cebu. Prepare for an over-the-phone pre-screening interview. About the job Italian Bilingual | CebuAbout the JobTranslate documents (requirements, designs, emails, tickets, errors, etc.) between English and Italian.Provide interpretation services during conferences and meetings.Initiate...

  • Bilingual Arabic and English Call Center Agent

    9 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is looking for on-site customer service agents in Cebu City who are fluent in both Arabic and English. The hiring process begins with a phone screening and an online IQ assessment, followed by two in-person interviews scheduled in the late afternoon or evening on-site. This position is available immediately and involves handling customer inquiries and...

  • Supply Planning Analyst

    4 days ago

    Mandaue City, Central Visayas, Philippines Innodata Knowledge Services, Inc. Full time

    OverviewWe're looking for a Workforce Manager, Analyst, and Bilingual Speakers (Thai, Vietnamese, Indonesian and Korean).ResponsibilitiesCollect, analyze, and interpret workforce data (headcount, availability, hiring pipeline, attrition, productivity).Forecast short-term and long-term workforce supply to meet operational and client demands.Monitor actual...

  • Arabic and English call center agent

    9 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,800,000 - ₱2,500,000 per year

    TASQ is seeking agents for an on-site customer service representative position in Cebu City, where proficiency in both Arabic and English is required. The recruitment process starts with a phone prescreen and an online IQ test, followed by two in-person interviews held onsite during late afternoon or evening hours. TASQ is hiring immediately for this...

  • Arabic and English call center agent

    3 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ is seeking agents for an on-site customer service representative position in Cebu City, where proficiency in both Arabic and English is required.The recruitment process starts with a phone prescreen and an online IQ test, followed by two in-person interviews held onsite during late afternoon or evening hours.TASQ is hiring immediately for this role,...

  • CEBU Offshore Agent Job Opportunities

    3 weeks ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time

    About the Call Center Representative PositionWe're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.In addition to...

  • CSR Spanish Bilingual Agents

    4 weeks ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time

    Key Responsibilities:-Communicate with customers in Spanish and English via phone, email, or chat-Provide timely and accurate responses to inquiries, concerns, or service issues-Collaborate with internal teams to resolve customer challenges efficiently-Maintain a high level of professionalism and empathy in all interactions-Document and track customer...