Sales and Service Specialist

Apply NowBack to search resultsPrevious job Next jobJob DescriptionJob Description SummaryA Customer Experience Associate will receive training and is expected to have mastery and knowledge of bucket list tours, cruises, resorts and other service packages which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via phone and/or chat. These inquiries include but not limited to after-hours support for emergency calls, blended channels of chat and voice. Use critical thinking in resolving booking concerns with the use of delegated authority.Minimum RequirementsNon-negotiable is travel industry and GDS experience of Sabre Red/native Sabre.High level communication skills both oral and writtenCompetent in use of MS products/ Google and call centre toolsAble to quickly build rapport and gain trustAn approachable, confident and competent phone mannerMeticulous attention to detail and understanding of the importance of getting things right the first timeA multi-tasker with experience working across multiple channelsProcess driven but a nimble learner with the ability to adapt quickly when circumstances require itAbility to problem solve, negotiate and resolve conflict constructivelyMaintains customer centric attitude under pressureAct with urgencyFlexible with their working days and happy to be slotted into a rotating rosterPreferred RequirementsInfluences and engagesExcellence in service deliveryClose the popupApply NowExplore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.Get notified for similar jobsYou'll receive updates once a weekEnter Email address (Required)FailureGet tailored job recommendations based on your interests.profile iconSign upProfile recommendationsNo recommendations foundSimilar Jobs$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Sales Support Coordinator|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Experience Representative - Tier 2|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Afterhours and Emergency Associate|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Service Executive|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Service Desk Agent|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Service Executive|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Service Representative|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Taguig City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Taguig City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Service Representative|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Service Representative|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full timeNo recommendations foundJobseekers Also ViewedNo recommendations foundLife at Probe GroupCulture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.