Customer Relations Specialist
2 days ago
About the role
1Dynamix Automotive Inc. is seeking a talented and customer-focused Service Marketing/Customer Relations Specialist to join our team in HONDA Cars Paranaque City, Metro Manila. This full-time role will be responsible for providing exceptional customer service and driving customer engagement for our automotive services business.
What you'll be doing
- Serve as the primary point of contact for customers, handling inquiries, complaints and requests in a professional and timely manner
- Proactively follow up with customers to ensure their satisfaction and identify any additional needs
- Collaborate with the marketing team to develop and implement customer outreach campaigns and initiatives
- Analyze customer feedback and data to identify opportunities for process improvements and enhanced customer experiences
- Participate in the development of customer service training programs for the wider team
- Contribute to the continuous improvement of our customer service standards and operations
What we're looking for
- 1-3 years' experience in a customer service or customer relations role, ideally within theautomotive industry
- Excellent communication and interpersonal skills, with the ability to build rapport and effectively resolve customer issues
- Strong problem-solving and critical thinking skills to identify and implement solutions
- Proficiency in Microsoft Office suite
- A passion for delivering exceptional customer experiences and a commitment to continuous improvement
If you're ready to join a dynamic and customer-focused team, apply now
INTERESTED APPLICANT MAY SEND THEIR RESUME at
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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