Telesales Manager

2 weeks ago

Ortigas Metro Manila, Philippines NUTRAL HERBAL CORPORATION Full time ₱1,500,000 - ₱2,500,000 per year

Required education background and experience:

●       At least 3-4 years' experience in a Call Center, in which 3 year at least experience in managing a call-center scale of at least 70 people with proven records.

●       Experience of working for a Multinational company is an advantage.

●       Ready to work in a start-up environment and have experience using systems to manage teams

Required knowledge:

●       Familiarity with Nutral Herbal Corporation products is a plus

●       Experience in inbound and outbound sales

●       Ability to quickly apply different and dynamic sales strategies to increase

●       Have an entrepreneur mindset and strong problem-solving skills

●       Training team, excellence in sales closing skills, objection handling (conversion)

●       Fluent in English

Major accountabilities

●       Create procedures/policies for the sales team to ensure target achievement.

●       Setting the team's KPIs to reach the Company's targets;

●       Create appropriate call scripts/sales promotions to attract customers.

●       Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency, and customer satisfaction.

●       Monitoring random calls to improve quality, minimize errors, and track operational performance;

●       Ensuring all relevant communications and data are updated and recorded;

●       Reviewing the performance of staff, identifying coaching needs, and planning coaching sessions

●       Handling the most complex customer complaints or enquiries;

●       Supporting subordinates to solve difficult issues and giving suitable directions;

●       Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;

●       Evaluating staff on KPIs at the end of the year and creating new KPIs for the next year.

●       Preparing reports on sales daily

●       Motivating and retaining staff

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