Telesales Manager

Education and Experience Requirements

• Bachelor's degree or equivalent qualification.
• Minimum of 3–4 years' experience in a call center environment, with at least 3 years in an assistant manager/managerial role overseeing a team of 50 or more, supported by proven performance results.
• Willingness to work in a start-up environment, with proficiency in using digital systems and tools for team management.

Required Knowledge and Skills

• Proven experience in both inbound and outbound sales operations.
• Ability to adapt and apply dynamic sales strategies to drive business growth.
• Possesses an entrepreneurial mindset with strong analytical and problem-solving skills.
• Skilled in training and coaching sales teams, with expertise in sales closing techniques and objection handling.
• Excellent verbal and written communication skills in English.

Major Accountabilities

• Develop and implement sales procedures and policies to ensure the achievement of team and company targets.
• Establish and monitor key performance indicators (KPIs) to drive team performance toward organizational goals.
• Design effective call scripts, sales campaigns, and promotional strategies to attract and retain customers.
• Analyze sales data to optimize processes, ensure proper resource allocation, and enhance efficiency and customer satisfaction.
• Conduct random call monitoring to assess quality, identify improvement areas, and track operational performance.
• Ensure all communications, reports, and customer data are accurately updated, recorded, and maintained.
• Evaluate team performance, identify training and coaching needs, and plan targeted coaching sessions.
• Manage and resolve complex customer inquiries and escalations effectively.
• Provide guidance and support to subordinates in resolving challenging issues and making informed decisions.
• Recommend personnel actions such as hiring, promotions, demotions, leaves, and separations.
• Evaluate staff performance based on KPIs annually and develop updated KPIs for the following year.
• Prepare and submit daily sales reports and performance summaries.
• Motivate, develop, and retain staff to maintain high engagement and productivity levels.

Job Type: Full-time

Pay: Php60, Php120,000.00 per month

Work Location: In person