AI Data Platform Manager

2 days ago

Manila, National Capital Region, Philippines Panopticon Corporation Full time $80,000 - $120,000 per year
Job Description

Data Platform Management:

Administer, manage, and configure ADB's AI Data Platforms to meet defined business requirements.

Collaborate with business analysis teams and business units to translate requirements into actionable platform configurations.

Partner with Engineering Leads to align implementation plans and support operational needs.

Maintain comprehensive documentation on platform configurations, procedures, and best practices.

Incident Response & Remediation:

Work closely with Engineering Leads to manage incident response, troubleshooting, root cause analysis, and implement permanent fixes.

Track key service metrics, generate reports, and provide insights to enhance service performance and user experience.

AI Product Service Operations:

Oversee daily operations of AI Products and AI Data Platforms to ensure high availability and optimal performance.

Establish and maintain Service Level Agreements (SLAs) for platform uptime, response times, and service quality.

Monitor and manage support issues, ensuring timely resolution and continuous process optimization.

Continuous Improvement:

Monitor platform performance, reliability, and scalability, recommending improvements aligned with business goals.

Identify gaps in service delivery, propose enhancements, and drive process improvements.

Facilitate regular status updates and SLA reviews with internal and external stakeholders.

Experience:

Bachelor's degree in Information Technology or Engineering or related field

Proven experience in data platform management, preferably with AI or machine learning platforms.

Strong understanding of business analysis and the ability to translate business requirements into technical configurations.

Experience in incident response, troubleshooting, and root cause analysis in a data platform environment.

Familiarity with establishing and maintaining SLAs for platform performance and service quality.

Excellent collaboration and communication skills to work effectively with business units, analysts, and engineering teams.

Proficiency in monitoring and optimizing platform performance, reliability, and scalability.

Strong problem-solving skills and a proactive approach to continuous improvement.

Experience with documentation and reporting on platform configurations and service metrics.

Soft Skills:

Exceptional problem-solving and decision-making abilities.

Excellent communication and leadership skills, with the ability to guide technical discussions and mentor team members.

Strong focus on delivering quality

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